Screwed by Dick Smith over a Fitbit

mittymitt on 08/01/2016 - 11:44
Last edited 08/01/2016 - 17:20 by 1 other user

So about a week and a half ago I purchased a fitbit from the Dick Smith eBay page (which now has delisted all products). There was no movement at all on the purchase except them happily taking my money very quickly.

I have called twice, the first time i was told the order was sent to a location with no stock so they relocated the order. Days passed and still no movement so I called again only to be told the second location "had their stock stolen".

It isn't looking good for my fitbit, what are the chances I will receive it? And what are my options from here? I paid with PayPal so i assume last option could be taking my money back.

Update:
They offered me a refund if they caht find one in store

Related Stores

Dick Smith / Kogan

Marketplace

• 

  GourmetFoodie on 08/01/2016 - 11:47

  +4

  You could try visiting a store in person to pick it up.

  But if I were you, I would immediately lodge a paypal claim and try to get your money back.

• 

  Lukian on 08/01/2016 - 11:49

  Give a store with stock a call, some staff are incredibly friendly and helpful. I swapped a smashed Z35 yesterday without having to deal with warranty process. (Did have to drive 22km each way though!)

• 

  nocure on 08/01/2016 - 11:49

  +5

  paid with PayPal so i assume last option could be taking my money back.

  First option … PayPal.

  • 

    spackbace on 08/01/2016 - 12:03

    +4

    And dont delay, get the refund now!

• 

  cypher67 on 08/01/2016 - 12:17

  Interesting point about the store having stolen stock. If I had a gift card for $500 and they refuse to refund or honour it, they are morally in the wrong as they have essentially stolen your money. Would you have any morale objections to simply stealing stock off the shelf to that value? I understand this is illegal but in the grandness of the circumstances it looks as though many people have taken it into their own hands to recover the costs? Could/would you do it?

  • 

    bargain_knight on 08/01/2016 - 12:35

    Unfortunately or fortunately we have moved away from bankruptcy being a criminal offence. It was a criminal offence in Victorian England, with jail time for offenders. However, this is no longer considered theft, but simply that you are a creditor.

    It then depends on your view of the morals of bankruptcy. The Americans view it much more leniently than we do, but the government is trying to make bankruptcy and restructuring easier for individuals and companies in line with the American model. The hope being that everyone is better off.

    Remember with bankruptcy only the administrator wins as they line their pockets first before paying anyone out.

    I personally agree with your point around morality, but at what point do we encumber individuals and companies for getting it wrong?

• 

  Randxyz123 on 08/01/2016 - 13:07

  Just do a paypal charge back

• 

  CyberMurning on 08/01/2016 - 14:41

  Ok anyone doing paypal claim dispute against purchases from dick lately, got a respond or outcome yet?

  • 

    MondaySleeper on 08/01/2016 - 16:23

    I did it. Its under review and PayPal has requested DSE for an update by 15-Jan. Not sure how it will go.

    • 

      Geewhizz on 09/01/2016 - 07:32

      If you funded it with a credit card you should be fine.