Ok so 3 weeks ago I booked 2 tickets on Virgin Australia website HBA-SYD for a flight in February for $132 each. Today on Virgin's Happy Hour I see the same flights for $99 each. No problem I think- I remember VA have a thing called Fare Promise-I see it every time I go to their website. "The best deals on our fares across Australia. That's our fare promise." So I jump on the website ready to claim. Haha what a con-they don't match their own fares. They only match 3rd party websites- and the claimant has to jump through multiple hoops to prove their claim. And for what? So VA can MATCH the fare and give you 500 FF points. What a joke. So much for booking in advance!
After looking at the incredibly restrictive T&Cs and Eligibility Criteria for Fare Promise, I doubt that anyone has ever successfully claimed. Anyone out there ever claimed??
You booked the tickets when they were $132 each so you were clearly happy to accept that pricing, now the fares are currently $99 each during the happy hour and you want to match that price with something purchased 3 weeks ago?
I don't really think you have grounds to request such a thing to be honest.
If you have a credit card that offers Price Guarantee then maybe try.