My Good Guys Rant

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The Good Guys

• 

  nocure on 19/01/2016 - 14:38

  +7

  Let me help …the fridge goes in the kitchen and just plug it in…now the washing machine is a bit more technical…it goes in the laundry and again plug it in, but this appliance also needs water connection.

  paid an extra premium for them to assemble and take away the boxes.

  But seriously…you deserve the service you paid for..demand a refund.

  • 

    bemybubble on 19/01/2016 - 14:43

    +1

    Ha yea I know, very simple indeed…that was until our washing machine started to leak :P

    Could have asked for a refund, but by the time I put effort into getting it ontop of my original efforts of complaining up the chain, i'd rather spend it ranting on OzB :)

  • 

    djones145 on 19/01/2016 - 15:42

    washing machines are not as easy, especially if you have uneven tiles

    you need it even on all sides or it can bust during spin cycles

• 

  geek001 on 19/01/2016 - 15:15

  +1

  They charged me $20 to install my washing machine.. I felt a bit sheepish though, because all the guy did was unpack the hose and connect one end to the tap the other end to the washing machine.

  • 

    magic8ballgag on 09/02/2016 - 10:44

    Think of it this way, you paid to learn how to setup/install a washing machine, you can now pass on this knowledge and save somebody else $20 in the future!

• 

  kasp on 19/01/2016 - 15:26

  Which good guys?

  I have heard nothing but shit things about Bankstown Good Guys so it wouldn't surprise me if it was them.

• 

  lupiter on 19/01/2016 - 15:38

  They charged for install for my washing machine… but given it took them almost 30min I felt they earned it (very small space). And they took away all the boxes and the old machine. You got a bad store it seems :(

  • 

    bemybubble on 19/01/2016 - 16:24

    That's the worst. Still got boxes in my backyard slowly unloading them into my recycling bin over time :P

• 

  Donaldhump on 19/01/2016 - 16:40

  breach of contract, sue them… goto ombudsman and get money back and some for services not renedered

• 

  sschen on 25/01/2016 - 14:04

  bemybubble, I hope you don't mind me asking on your thread.

  I ordered and paid for an aircon last Thursday night (21/01) on Good Guys ebay store for $752, and picked it up the next day on Friday (22/01). When I got home, I noticed the aircon price had been reduced to $699.

  So thinking I am covered by their 30 days price beat guarantee, I submitted a refund request online the very same night (22/01) but the refund was rejected today because they apparently don't price beat themselves (their response below). I am very annoyed by this and feel that they should have at least refunded me the difference when I was picking up the aircon last Friday. Has anyone had any experience with this previously?

  Unfortunately your claim is not eligible for our 30 Day Price Guarantee refund as it does not apply to the Good Guys own pricing as mentioned in the terms & conditions. If you find it cheaper at any of our approved retailers listed on website, we will happily refund 120% of the difference as long as it is done within 30 days of your purchase.

  • 

    tomwood on 26/01/2016 - 04:27

    That's incredibly bad. I'd go to the media!

    • 

      bemybubble on 26/01/2016 - 21:03

      That's disgusting. Can your credit card refund the difference??

      • 

        [Deactivated] on 08/02/2016 - 23:18

        Try their fb page.

• 

  bemybubble on 30/01/2016 - 09:28

  Ok. So fisher and paykel came to try and fix the machine. It didn't work. Still leaked. Rang TGG and they advised I have to go back to the manufactuer. Or they can liaise with the manufacturer on my behalf. Is this in violation of ACL? Should they place it?

  • 

    [Deactivated] on 08/02/2016 - 23:16

    Looks like TGG's turn. You as the consumer would have the right to request assistance from the point of sale, if you wouldn't want to deal with the manufacturer for any reason.

    http://www.smh.com.au/business/retail/we-cant-help-you-harve…

    'We can't help you': Harvey Norman fined for misleading consumers about their rights

    A Harvey Norman franchisee has been fined $52,000 for repeatedly telling customers with new but problem-plagued computers that it couldn't help them.
    The Federal Court found a Harvey Norman store on the Gold Coast breached two sections of consumer law by falsely telling customers with malfunctioning computers that it had no obligation to provide a remedy and couldn't assist any further without payment.
    The Harvey Norman electronics chain has now paid $286,000 in penalties for misleading consumers about their rights.
    The Harvey Norman electronics chain has now paid $286,000 in penalties for misleading consumers about their rights. Photo: Scott Barbour
    One woman, whose Sony laptop sometimes failed to start, failed to shut down and was slow, kept being told by a salesperson: "We can't help you."
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    One man, who complained his new Acer desktop randomly froze and shut down, was told on two occasions: "There's nothing we can do."
    Under consumer law, products sold in Australia come with a consumer guarantee, meaning they must be of acceptable quality. If not, the retailer must offer a repair, replacement or a refund.
    The proceedings were brought by the Australian Competition and Consumer Commission.
    "This penalty is a timely reminder to all businesses, whether large or small, that they must not mislead consumers about consumer guarantee rights under the Australian Consumer Law," the ACCC's acting chairman Michael Schaper said.
    The latest order bumps up the total amount of penalties paid by Harvey Norman franchisees in regards to false or misleading representations about consumer rights to $286,000.
    In 2014, four franchisees were hit with penalties ranging from $10,000 to $26,000 - an Oxley store in Queensland, a Gordon store in NSW, and Mandurah and Albany stores in Western Australia.
    Justice John Dowsett said, in imposing a penalty of $52,000 against Bunavit, the operator of the Bundall superstore in Queensland, he took into account that there were more impugned statements than in other comparable cases, the conduct continued over a longer period, and more staff members were involved.
    He also took into account Bunavit's sales revenue of nearly $70 million and net profit of $1.2 million in 2012-13 - "significantly larger" than other stores in comparable cases.
    In the Bunavit case, the salesperson told the customer with the faulty Sony laptop that they couldn't help her and to approach the manufacturer.
    But when she received her laptop back from an Sony-authorised service centre, it had developed more problems. Again, Harvey Norman told her to go back to Sony.
    When she got her laptop back for the second time, the DC input wasn't working, meaning she could no longer charge the battery.
    Harvey Norman employees then told her the DC input issue was her problem, they couldn't help her unless she wanted to pay, and they were not willing to pay for a refund or replacement.
    "The reason is that you did not come to us for the initial repair," a salesperson said.
    "If you send the laptop back to Planet Tech to repair the DC input issue, then we will agree to pay for half of the repair costs," the same salesperson said later on the same day.
    Only after she lodged complaints with the ACCC and the Queensland Office of Fair Trading did Harvey Norman begin fixing the laptop problems.
    Justice Dowsett said broad denials of liability by a retailer may lead a consumer into thinking the persistence required would be "too much trouble, with too little assurance of a satisfactory outcome".
    "A great number of electronic devices are purchased by consumers from retailers such as Bunavit. Consumers frequently return such devices, claiming that they are faulty, or not of an acceptable quality," he said.
    "A retailer should ensure that its staff members are informed about, and conduct themselves in conformity with, the Australian Consumer Law."
    Fairfax Media has contacted Harvey Norman for comment.