DickSmith Warranty on GoPro Camera

LOztrasian on 21/01/2016 - 01:18

Hi guys,

So I bought the GoPro from DSE about a month ago with 2 years extended warranty and things start to act up with the camera and we all know how DSE is going through receivership at the moment so things will be nasty. I've done my homework and follow all the instruction from the GoPro support website to try and resolve the problem but none of them seems to work, so I believe it might be the factory defect.

Do you think they would still honour the replacement warranty like they promised me a month ago when I bought the camera or they will behave like a bunch of dicks and waste my time?

Electrical & Electronics

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan
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Comments

  • ozhunter on 21/01/2016 - 01:54

    Show them the letter that they posted https://www.ozbargain.com.au/node/230537

  • AssociatedPharos5 @ Dick Smith / Kogan on 21/01/2016 - 01:56
    +1

    As far as I'm aware:

    The first year's repair warranty is still valid with GoPro as it was an Australian purchase, the remaining 2 years replacement are valid through "The Warranty Group" which is a separate entity to DSE.

  • Ughhh on 21/01/2016 - 03:01
    +2

    Thought OP had a problem with dick smith not honoring warranty, turns out OP hasn't even asked the store yet and is jumping into conclusions, panicking in advance!

    • Oztrasian on 21/01/2016 - 08:20

      Yea I am panicking in advance because after doing a little research on the internet all I see is bad reviews about DSE warranty process.

      • Ughhh on 21/01/2016 - 10:47
        +1

        That's like freaking out about doomsday now. That's hardly research. Research would've shown you the open letter above (ozhunters comment), it would've brought you to ACCCs website and told you they have to honour warranty. You're panicking and reaching at the wrong places.

        Not every store is a bitch. I returned a faulty eneloop overnight charger once, had it for about 14 months, not sure if it was a mistake or not, but they gave me the more expensive smart & quick charger instead.

        Resort to forums/fb rants when they do refuse to help, not before.

  • JDM4LIFE on 21/01/2016 - 09:17

    Hi OP, If it was purchased post 5th of Jan (during receivership) they will honor manufacturer warranty in store. If it was before the 5th of Jan then you will have to contact gopro directly and post it out etc and have them repair/replace it.

  • CLoSeR on 21/01/2016 - 13:17

    Still under manufacturer warranty so there is no problem as long as there is a genuine fault with it.

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