My Xperia Z3 Compact purchased from Kogan (singaporean stock, singtel software on phone) stopped booting the other day, and their PC Companion software won't touch the phone. After contacting Sony to arrange a repair, they said that it isn't possible due to the phone being non-local stock.
What are my options?
My gf had an issue with a Sony Z2 that she bought off a friend, which either came from Kogan or ebay. The friend bought 1 from each place and they didn't know which was which.
After trying Sony for local support and just getting mad, she sent Kogan a message asking if they had records of the phone serial, and that she wasn't sure if her phone came from them or ebay.
Kogan told her to return the phone anyway, and sent her a brand new one.
Granted, this was in the warranty period, but they could have easily made it difficult or told her to go to ebay instead of being very easy. And a new phone is better than a repair
So as far as I'm concerned, Kogan customer service is great
Is it outside Kogan's warranty period? (12 months)
Going to have to go to one of those phone repair places in the Shopping Centres.
Have you tried hard resetting the phone with the hidden red button?
Have you tried leaving it on charger overnight?
After that try holding on vol- and power and/or vol+ and power. Any response? Should at least vibrate
It does, and the screen comes on for a moment displaying a battery charge icon then shuts down abruptly and repeats
Don't know, but that's how I fixed mine when it happened.
Your still covered under Australian comsumer law. Tell them you had an expectation that the device x years based upon the money you invested in it. It worked for me last week. I have an aldi hedger that is 2.5 years old. The warranty offered is 1 year. I wrote to them and they have arranged a new unit for me. Worth a go..
Acl doesn't work for grey import
Did you take the aldi hedger back to kogan?
http://forums.whirlpool.net.au/archive/2181535
Depends. If the company importing is Australian registered you are. Covered if kogan australia.
That's why they explicitly say sold by Kogan HK
Droidyy doesn't mention kogan hk….. he referances kogan.
singaporean stock
Kinda implied it's grey import
singapore <> hong kong, im deeply offended
under acl this will be covered if registered as mentioned, up to 2 years minimum, maybe 3
amazes me why people buy phones through grey imports
Hey, these guys are usually s**t hot at all things android;
http://forum.xda-developers.com/z3/help/xperia-z3-sleep-deat…
Good luck
I would go back to Kogan and try to make it their problem by pointing out that Sony won't touch it 'cause it is non local stock. They might come to the party as a good will gesture. (Worth a try anyway). Not sure why people persist in buying "grey imports" through places like Kogan. Even if you can convince the manufacturer to do local repairs it is usually a hassle.