Hey, I signed up for the click frenzy optus deal last nov here.
Didn't really check my bill until now and it seems they have been charging me $40 for the last three months.
Spent an hour on the phone with them this morning and they say they have no trace of this offer.
I know its a long shot but does anyone have a screenshot of the optus deal?
Is there some way that I can get a bigger copy of this
https://cdn.ozb.me/n/78/220278l.jpg?h=03ba75a9
This was the link which now redirects to somewhere else.
Thanks, the larger one is slightly easier to read.
Will send them this and see what they say.
They said they will get back to me within 48 hours, which is code for I hope you forget this.
I am having massive problems with Optus from this deal. The 50% hasn't come up on any of my 3 bills yet. First 2 months they claimed next month it would start. Now the girl can't even find the deal in her system and is trying to make me verify it!! All I have is my order email which says click frenzy 50% off deal. $50 sim byo plan. Tried sendin it to her email but apparently they can't accept emails fro,mcustoemrs so I may have to go into a store to try and verify it. Not happy.
Same thing happening with me..
Starting from first month - they did not credit back $20 in my account. And every month I have to call them and spend an hour to tell them it was 6 months thing - and they say it was 3 months thing & that 6 months was just for $60 and $70 plan. I have forwarded email confirmation from optus as well couple of times. But that happens every time, I have tried to escalate this but do not get call back. Any body found good way to deal with this?
Shall we try Facebook?
This time they said that they will put the credit back for rest of the period. Hopefully they now stand by what they said.
nope - still the same this month.
(Not the same but simular)I had chase them up numerous times to sort out the tpg discount. In the end I had to use colourful choice of words to get my point across and it was sorted intsantantly (this was over the phone and with a local opperator the OS ones are as useful as a waterless bidet)
I have gone to their FB. Lets c if there's any difference of service there..
I dont have a screenshot of the deal page, but I ordered online and its noted in the email as the following underneath my plan selection:
Do you have an email?