Hello wise fellow-ozbargainers;
Today marks the day that I have had enough of Optus and would like to end this on-off again relationship. I'm in Melbourne, on a $90,- monthly contract, includes limitless download and landline calls + fetch. I recently received a notification they are going to end my service by the end of March due to the arrival of NBN (offering me free 3 months of service if I do continue with them) and a piece of paper to end it. Their logo features : "Optus Yes", I say "Optus No".
Some of the Reasoning:
- not reliable: a. customer service is mostly unavailable, b. if I do miraculously talk to someone: I am always calling the wrong department and become a ping pong ball between departments
- communication issues: a. they do not listen: I am talking, and they start talking about something completely different and try to sell me something — what what? b. strong accent + suspicion of fake names being used: one moment I'm talking to "Jane" then when I talk to them I am pretty sure the call is coming from India
- service issues: a. reception tv just crap lately and stupid Fetch box needs constant restarting. b. my account on their website just lacks information (for ages my account nr wasn't featured until I called them up about it) and seems like it was quickly set up.
Now my issue is this: it seems like Optus has a monopoly on the internet in Australia. It is kind of like they are the best of all the crap internet providers? I'd love to be proven wrong; what internet service do you recommend? Thanks in advance.
Haha. "Optus No".
With opus as well and got the same deal, I think it's good. Never really deal with customer support so to me, bad customer support doesn't matter that much. Last time I had to talk to them was maybe a year ago about plan deals
There Telstra, and TPG too. Search for the Whirlpool forums for ISP feedback