Removalist - Contracted via Airtasker - Not Returning My Belongings . Advice Requested

Lgrv on 08/02/2016 - 13:52
Last edited 08/02/2016 - 16:21 by 2 other users

EDIT: Fixed dates. Added that Airtasker have responded.

I used AirTasker to assign a removalist job. The date/time agreed upon was 6th Feb 11 am for 2 men & a truck

TL;DR : Took one carton of stuff , would not return it. Air Tasker support is not responding ( pinged them on Facebook and email ). Removalist wont answer my calls.

What should I do about this ? The police said they are limited in calling him on my behalf. Will going to a solicitor help ?

Details:

Feb 6

  • 11AM

"Chad" shows up alone , says other guy ditched. Says he is confident he can do the job.
Moves one carton to his truck. Says if he can come back at 4 with his mate. I exchange phone numbers , note his truck rego and agree.

  • 3PM & 3.30PM

I call him , no response.

  • 4.00 pm

Picks up phone on 2nd/3rd try , says he will be there in 15 mins.

  • 4.30PM

Texts that he is cancelling
I responded on text with "WTF??" & gave him a call.
Lots of racial abuse from him (Standard stuff - ethnicity , food etc ). Threats of violence and damage to property. Says he is on his way to slash my face.

  • 5.00PM

I call the local police station who are helpful give him a call.
Says he will return the carton

Feb 7

Doesnt return carton , doesnt answer calls. Answers one call eventually , more racial abuse.

Feb 8

Hasnt returned my stuff yet. Wont answer calls.

Home & Garden

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Comments

    • No ONE on 10/02/2016 - 10:52

      How hard is it get and change a new number.

  • Baa on 09/02/2016 - 15:28
    +1

    Shame it went so badly, we moved a few years ago and found a couple of guys off service seeking (which I had used once or twice), however they were amazing and did 120% of what we asked them to do.

    In general we have had better experiences using people from places like that than we have had with big companies. The downside is if something does go wrong it can be tricky to rectify it!

    • [Deactivated] on 10/02/2016 - 20:33

      It can be hit and miss at any place, we used service seeking last year for a garden cleanup and mow of our lawn. They were an hour late only stayed 4 hours and forgot the lawn mower then kept pestering us for a review and when they could come back, they had 5 positive reviews and my wife did not want to post a bad review because they looked rough and knew where we lived of course.

  • malouphix on 09/02/2016 - 16:18
    +5

    Title should read: "Removalist Thief - Contracted via Airtasker - Not Returning My Belongings . Advice Requested"

    Sorry to hear your woes, this is truly terrible.

    Go to Airtasker Facebook (or other social outlet) and post your experience.
    Leave them a Google review also on IOS App Store reviews.
    https://twitter.com/Airtasker
    https://www.facebook.com/Airtasker

    Contact the Founders/CEO

    https://www.linkedin.com/in/timjfung

    https://www.google.com.au/search?rlz=1C1CHKB_enAU433AU433&es…

    From their site:

    Top Rated Insurance
    When you hire on Airtasker, rest assured that service providers on Airtasker are covered by a $20 million insurance policy placed by Lloyd’s approved coverholder Savannah Insurance Agency Pty Ltd.

    Secure Payment
    Airtasker Pay makes it seamless to pay for your task, funds are held securely until you're happy the task is complete.

    Trusted Workers
    Read verified reviews to make sure you hire the best person for the job.

    • swings on 09/02/2016 - 17:06

      thanks good to know , i never used the service before but was pondering for a couple of small jobs

      • malouphix on 09/02/2016 - 17:09
        +2

        Make sure they have many positive reviews. :)

        • grv on 10/02/2016 - 04:29
          +2

          Solid advice.

  • MrLeE on 10/02/2016 - 10:49
    +7

    I know the founder. I've contacted him on your behalf. See how it goes.

    • grv on 10/02/2016 - 13:56
      +1

      Wow thank you !!

      • MrLeE on 10/02/2016 - 16:45

        He told me it has been settled now? Everyone has their stuff back now?

        • grv on 11/02/2016 - 08:51

          Thanks MrLeE , I got my stuff back on Monday evening.

          Airtasker responded well , they are processing my refund , I was able to leave a review and have been told that the worker's account has been suspended.

        • pogichinoy on 11/02/2016 - 10:17

          @grv: Glad to hear that. What an ordeal. :(

        • MrLeE on 11/02/2016 - 15:15

          @grv:

          Yes, AirTasker are across all channels. They have people dedicated to just searching the web seeing what's up.

          Seems like it was fine when you contacted them.

          All G!

  • letthiswork1 on 10/02/2016 - 13:00
    +2

    Update pls lol

  • drfuzzy on 10/02/2016 - 13:34

    I think the police will tell you this is not theft - this is a contractual dispute.

    My father had a guest at his holiday apartment trash the place and punch holes in all the walls. Police wouldn't evict - called it a contractual dispute.

    • [Deactivated] on 10/02/2016 - 14:07
      +1

      The contract was to move the carton from one place to another. The person has cancelled the contract and withheld the item unlawfully and made malicious threats of grievous physical abuse.

      The police are obliged to respond if you have proof. Take down the name of the duty officer. Things get done when there is accountability.

  • JepunK on 10/02/2016 - 17:42

    after you get your stuff get an AVO against him too..

    • moo on 10/02/2016 - 19:38

      Wouldn't that increase the risk of in flaming the already unpredictable situation?

  • Multiverse on 11/02/2016 - 02:31
    -3

    We should rename this site gossipbargain

  • massafiri on 11/02/2016 - 13:53

    Just used my first AirTasker today. Wasn't too bad. $30 per hour for 2 hours give the house a quick clean. Well worth it.

    • moo on 11/02/2016 - 19:19

      An Ozbargainer will probably say you have spent $60 too much on cleaning which could have been saved if you kept the place tidy from the start!

      • [Deactivated] on 12/02/2016 - 13:51
        +1

        An OzBargainer would first consider the amount of time required to keep said place clean, project potential income loss as a consequence of lost time, and compare that to the proposition of hiring a cleaner.

        • massafiri on 12/02/2016 - 14:44

          Why would I spend an hour of my time cleaning and genuinely hating life when I can do something that I'm passionate about and get paid (slightly) more per hour?
          As Tshow said, focus on maximise your income, and I say focus on maximising your income AND quality of life.

          Also, the cleaner only came in to do the "hard" cleaning work… Scrubbing the shower/toilet/oven/stove etc. The basics are done as we go.

  • [Deactivated] on 12/02/2016 - 15:44
    +1

    THIS IS A CONSPIRACY BY THE BIG REMOVALIST COMPANIES !!!

    They are employing psycho crazies to advertise removalist jobs at really cheap rates.
    Then the psycho crazy goes psycho crazy and makes the idea of saving money a nightmare, reinforcing the fact that the client should have paid top dollar to use the big companies in the first place.

    True Story, I just made up.

    • shadowarrior on 12/02/2016 - 22:22

      Did you stock up on Aluminium foil wraps when they were on special last week at Coles?

    • cDNA on 15/02/2016 - 09:39
      +1

      Trump 2016!!!

    • massafiri on 17/02/2016 - 12:44

      Must be true if it's on the internet.

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