AGL and Gemina Gas Connection Woes
Have been doing a major renovation with the neighbour.
The builder put in a request for the Gas connection (which I wasn't that interested in, but council insisted on) back in June 2015. Eventually it was decided by the supplier (Gemina) that a Path valve and fitting line was needed and appropriate paperwork forwarded by a licence plumber when this was completed. This was done and forwarded in November 2015. They said one was not required on my side. About 10 of them came over unannounced one day and did some work, but didn't liaise with the builder.
In December the builder finally managed to get someone to speak to who said a leak certificate was needed, even though it had been forwarded before. They eventually found the said certificate, but said nothing could be done until the new year, being it was December.
In the new year it was chased up again, only for them to say they needed a leak certificate!
I contacted the Ombudsman and filed a complaint. Gemina told them they needed a path valve and that the neighbour was connected - which wasn't correct.
The builder then contacted them again and was told that a path valve wasn't needed.
A couple of weeks passed and one of the Gemina people came for an inspection saying that a path valve was needed!
We still haven't been contacted by either Gemina or AGL to explain why this is taking so long or give a date for this to be finished.
The renovations have long been completed, but we still don't have hot water or gas for the oven.
I don't know what other steps to take - would anyone have any suggestions?