I recently booked a logbook servicing with Lube mobile, the mechanic and I instantly noticed that there is a difference between my logbook and his logbook on his system. The logbook I had mentioned that a cabin filter should be replaced, however this was not listed on the mechanic's system and he offered to change it for me at the cost of the cabin filter only. This is not an additional cost item as I had my previous logbook service done at Nissan and they always changed my cabin filter if it is listed on the logbook.
I called Lube Mobile and explained my situation. I argued that prior to booking, it mentions that servicing will be done according to my logbook. However, their reason was that a survey was conducted previously and mentioned that most of their customers did not want to be charged for a cabin filter. Fair enough. But my argument to them is that their logbook servicing is subjected to change, and as a customer, I am not being told what type of service, replacement or inspections are being removed.
I furthered my investigation by calling Nissan dealership, they had also mentioned that the service logbook I have is different to what they have on their system. I asked if I could get a print out of the list of checklist but they said they are unable to provide me this information. I was also denied getting a new updated logbook as well.
Has anyone had similar issues before? What is the point of having a checklist of the logbook if some items on the list are being changed around and there is no way to know what is being serviced prior to booking.
Anyways, a cabin filter cost $30-40, not that much of a big deal. I am more frustrated over the principle behind the changes. Most likely be doing my own fluid changes and inspections in the future.
Time and convenience. Also I am not a mechanic, sure it might be a hobby in the future but these things come with experience. To me its more like preventative maintenance with the job done by an experienced mechanic as he might detect issues that were not identified by me.