Flower Delivery Additional Charge at PayPal

Lshomshom on 03/04/2016 - 07:18

I ordered flowers last week online for a funeral to be sent to brisbane. On the company website at checkout it said the charge would be $45 from there I clicked to paypal and the price jumped to $57 with no disclaimers or reasons why the charge jumped. I was in a rush and just wanted to get the flowers sent so I paid for it. Went back to the company and complained and they have sent me screenshots saying it tells you the charge will go up. I went back on the site and went through the process again and it doesn't show you anywhere a disclaimer to say price will go up at paypal checkout. Should I be pushing them harder for a refund of the difference? I'm thinking of sending them my own screenshots.

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Comments

  • xoom on 03/04/2016 - 07:55
    +1

    How much of your time is worth $12 OP?

    The way i see it. The best way to punish them is to take your business elsewhere for when there is a next time you need flowers sent.

    Sure leave a comment in their facebook page if they have one.

  • [Deactivated] on 03/04/2016 - 08:34

    Warning via pop-up? Pop-ups blocked on your browser?
    www.google.com.au/search?q=enable+browser+pop+up

    You can still argue the point with them on that basis, or otherwise, if you want to. It is an outrageous surcharge for PayPal on such a small purchase amount.

  • stratbargain on 03/04/2016 - 09:36
    +6

    "I was in a rush and just wanted to get the flowers sent so I paid for it"

    Then don't complain.

  • [Deactivated] on 03/04/2016 - 09:39

    most likely fees and overheads for the business and the flower selling industry is cut throat with very little margins for the smaller guys given paypal takes a fair chunk of your money for a purchase maybe they're covering that loss by charging more at checkout

    really poor practice but i would ask them about it first to find out why

    posting here isnt going to answer it for you

  • PJC on 03/04/2016 - 10:30
    -1

    Name them and shame them.

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