iiNet & NBN Co - Changed Connection on Node outside Property but Been 5 Days, Still Disconnected

sonu1111 on 14/06/2016 - 12:06
Last edited 14/06/2016 - 21:18 by 1 other user

I have been with iinet for long time and service has been good. I got an email from NBN Co that service is available in my area and I can contact ISP to switch from ADSL to NBN.

I called iinet on 27th May 2016 and requested new NBN Connection. Received a follow up email saying technician will be changing ports on 9th June 2016 which on iinet website is marked as done.

Now I have been calling iinet since Friday morning and everytime, they are saying COOPER ACTIVATION in NBN Co is looking into it and will take 24-48 hours. I have called them today and again, I got same response, they will take 24-48 hours and I should call them on Thursday for an update.

Now I don't have internet since Thursday evening and it is really annoying and no other ISP is able to help me.

Can someone suggest me what can be done.

Thanks

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  psyren89 on 14/06/2016 - 12:28

  +3

  Call them every day until it gets done. There's not much else you can do besides nag them to death.

  • 

    sonu1111 on 14/06/2016 - 12:36

    My family is doing that to me and I am calling them at least twice everyday. I thought NBN Co will provide better service but again monopoly from somebody else. If NBN said no, there is nothing I can do.

    I called Telstra to ask them if they can provide ADSL today but they said they can't if NBN is available.

    Thanks for your reply.

    • 

      psyren89 on 14/06/2016 - 15:22

      Keep calling and make a fuss on social media. If you still can't get anywhere, lodge a complaint with the TIO. It might not achieve much, but it's worth a try, seeing as you don't have any other options.

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  Savas on 14/06/2016 - 16:48

  Sounds pretty typical of the nbn

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    sonu1111 on 14/06/2016 - 18:55

    +1

    I rang Exetel, TPG, Telstra & iinet and nobody is helping. There is a article on reddit where it says that if anyone leaves ADSL line, Telstra won't let you rejoin it.