PC Power Supply Warranty Advice

steff on 16/06/2016 - 19:20

Hi all,

Just wanted to get your opinion before I go into warranty claims about my PSU that died for the second time.

I bought a Cooler Master V1000 PSU from a local bricks and motar computer parts store in December 2013. The PSU was fine until October 2015 where it didnt turn on - took it back to the store and waited 3 weeks for a replacement from Cooler Master. Got a brand new unit back from Cooler Master plugged it back in and worked like a charm until yesterday (approx. 8 months) - again same issue, died on me. The PSU is still covered under warranty until 2018.

My question is - am I eligible to ask for a different PSU model for the same amount I paid (or pay the difference) given that I think there may be a fault with this particular model? I really dont want to wait another 3 weeks without my PC.

TLDR: Brand new CM V1000 PSU died for again after being replaced once. Still Under warranty. Am I eligible to ask for another PSU of equal value from a different vendor as I believe this model may be faulty?

Cheers

Computing Cooler Master

Comments

  • fruit on 16/06/2016 - 19:28

    From my understanding you'd be able ask for a refund.

    However you can then use that refund to buy a new psu.

    • steff on 16/06/2016 - 19:54

      Thanks. I think I'll ask for a different brand - maybe Corsair.

      Have you had any experience in dealing with getting a resolution to this kind of thing?

      • derek324 on 16/06/2016 - 20:09

        While this PS has very good reviews and on paper looks excellent, there are long term reports of relatively frequent failures. Check this: http://www.newegg.com/Product/Product.aspx?Item=N82E16817171… One review noticed that "No thermal paste used on the +12V heatsinks", which is not particularly good, and may affect long term reliability: https://www.techpowerup.com/reviews/CoolerMaster/V1000/11.ht… I think you should have no issue replacing it with another brand. Before you do, select a similar PS looking at Amazon and Newegg user reviews, they tend to indicate reliability issues (if there are any). Good luck!

      • fruit on 16/06/2016 - 20:09

        Not with a PSU but with earphones yes. However the product I spent the money on was more expensive in the end but worth it.

        • steff on 16/06/2016 - 20:19

          @derek Thanks very much for the insights. I'll definitely be pushing for a different brand - looking particularly at the Corsair RM850x. The rest of my system specs are i5 4670K with an R9 290 on a Maximus VI Hero with an SSD and a couple of Hard Drives. I'm looking at the extra wattage to potentially Crossfire with another R290.

          @fruit Thanks again buddy. Appreciate it.

  • garetz on 17/06/2016 - 02:18

    I have used every brand available over $100, mostly gold or platinum, and the only brand that hasnt failed on me yet is Seasonic. Ive still got a seasonic from 10 years ago thats going strong.

  • derek324 on 17/06/2016 - 08:28

    @steff: There are many excellent, reliable brands, Seasonic is definitely one of them. It is very difficult to find a reliable long term stability data, most reviews test a new unit, and express opinion after a few hours, maybe a few days test. This article, "Most Reliable PC Hardware" is interesting, and gives long term failure rate perspective of a reputable, high volume PC assembler: https://www.pugetsystems.com/labs/articles/Most-Reliable-PC-… They consider EVGA SuperNOVA to the be most reliable. Another person lists brands he personally found stable, but his opinion may be a bit more anecdotal (not particularly high volume and not really long term): https://www.quora.com/Which-power-supply-brand-is-best-for-P… His list is, starting from the best brand: EVGA, Corsair, SeaSonic, Cooler Master, Antec, NZXT, XFX, Thermaltake, be quiet!, Rosewill. Again the EVGA is top listed. I never used EVGA, my experience with Seasonic is excellent, but this is with just a single unit, thus statistically invalid observation.

    BTW - yes, for AMD R9 290 Crossfire you need min. 700W. Good luck!

  • steff on 18/06/2016 - 09:15

    Thanks all for taking the time to reply. I went in store yesterday and they happily swapped it for a Corsair RM1000X, and got a 10 year warranty starting yesterday!

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