Acer ES1-411-C1WD Users on Windows 10 - How Do I Get My Touchpad Working in "Advanced" Mode?

illumination on 19/06/2016 - 23:55
Last edited 11/04/2018 - 14:39 by 1 other user

Fellow Ozbargainers who bought the laptop of the year last year…

I'm sourcing the drivers from here (here's a screenshot)

So I've read through the old deals with all the information. Apparently there's no need to install the Elantech Touchpad driver to get the Touchpad working touchpad drivers will be installed through the Intel Serial IO Driver. However, this seemed to be more the case for Windows 8.1 (w/ BING).

When I'm trying to install that, I get this error message.

I've googled for the solution and found this but this isn't applicable (I can't find that section in the BIOS).

Just to clarify, when the BIOS Touchpad setting is set to "Basic" it works fine, but doesn't work in "Advanced" and I'd like to get it to work in Advanced mode.

Oh also, I haven't figured out which thing to install to get all my Fn keys working properly. I assume it's this? Fn keys all seem to work right now (except for turning of WiFi with Fn + F3), but there's no visual indicator for anything except for volume and brightness.

Can anyone help? Thanks!

Summary of relevant stuff (TLDR):

• If BIOS Touchpad setting is "Basic", touchpad will work, but not when it's "Advanced". How do I get it to work in "Advanced"?
• Clean installed Windows 10 64 bit
• Tried to install Intel Serial IO Driver but says "Platform not supported"
• Tried googling for solution, but solution does not apply to this laptop as the setting to adjust cannot be found in the BIOS
• How do I get my Fn keys to give me a visual indicator when things are toggled between on/off? Currently only volume adjust and brightness adjust give a visual indicator
• I currently still have this shown as not being installed under "Other devices" in the Device Manager - anyone know what it is? Right-click update driver and trying to search online didn't get anything

• 

  Sage on 20/06/2016 - 03:50

  update bios?

  • 

    illumination on 20/06/2016 - 11:34

    BIOS version is 1.08, which is same as the latest version on the Acer drivers page

• 

  Clear on 20/06/2016 - 20:50

  I don't suppose you have a factory image or backup to go back to Windows 8? I upgraded from Win8 to Win10 and haven't had any issues with drivers.

  • 

    illumination on 20/06/2016 - 20:52

    I made an Acronis image of it while it was still on Windows 10 (which was upgraded from Windows 8.1 stock).. that wouldn't help would it.. but even then, how would that help me getting my TouchPad working in Advanced mode now?

• 

  illumination on 21/06/2016 - 00:52

  Another issue I've just noticed…

  Whenever I shut down (Start menu > Shut Down), the screen goes off but the computer definitely hasn't turned off. You can still hear the fan and I always have to force shut it down by holding the power off button. This is an odd one too.

  • 

    mazuko on 11/04/2018 - 13:14

    Could you please tell me, how you end-up fixing those problems?

    I just did fresh install windows and having the same issues

    • 

      illumination on 11/04/2018 - 13:35

      +1

      lol it's been years and I still haven't fully figured out how to solve this.

      I know it's somewhat related to a Windows Update. I'm still shutting down manually.

      I also posted for some help on a Microsoft forum but I half abandoned it and forgot to go back to it. I might go back to it and see what advice was provided.

      • 

        mazuko on 11/04/2018 - 14:06

        Did you do clean install windows 10 x64?
        Or upgrade from windows 8?

      • 

        illumination on 11/04/2018 - 14:28

        +1

        @mazuko: I think back when I first posted this it was an upgrade from Windows 8?

        However, in the last couple of years since the post I've done several clean re-installs of Windows 10 x64. I've intermittently been able to shut down normally and as I said all I know at this stage is it's related to an update.

• 

  mazuko on 12/04/2018 - 12:03

  Thanks