So I bought 2 x $50 Apple iTunes Card from Woolies (using my Woolies Gift Card) 3 weeks and they were stolen out of my bag that night (car was broken into). Reported it to police that night and then called Woolies the next day to get the process started on getting the gift card put onto my apple ID. They informed me only Apple can re-issue the gift cards. I asked them to track down the sale after giving them the details of my purchase.
A week later I get a call and she provided me with the numbers they had from the sale. I promptly called Apple and gave them the numbers I was given by Woolies. The lady informed me those numbers are not recognised on their system and that I would have to go back to the seller and get the correct codes which start with a letter not a number.
I called the Gift Card team (side note the customer service is terrible - don't reply to any of your emails and no phone number so you have to call head office reception and they are NEVER available) and when I eventually received a call back over a week later the lady advised me that as it's a 3rd party gift card that is the only number stored in their system and that they can't do anything further.
So I called Apple and they said to take it up with the seller. So basically Woolies and Apple are saying if a gift card is lost or stolen then bad luck, even if you can prove you bought the gift cards they still don't care.
My opinion is that Woolworths has a responsibility to store the correct numbers at the time of sale or advise the buyer to write down the correct codes immediately and keep on your person in case the gift cards are stolen.
Any suggestions on what I can do next other than going to court?
Edited to remove refund as I just want the $100 to be put onto my Apple ID
Gift cards or any form of vouchers are simply suppose to be treated like cash..
Unfortunate that it was stolen but there's really not much both woollies and apple can do.