Sold Food processor on gumtree. Buyer paid by bank transfer. I posted item. Item received n buyer claimed not working now wants refund. What should i do?
I tested the item before posting. If buyer didnt lie then it obviously damaged during postage. We have bought insurance for that postage. All help appreciated.
Buyer has my home address n bank details n email.
The insurance was from australia post. Has anyone dealt with them b4?
Look up insurance info on Aust site, see what it covers, how much it covers and how you can claim. If applicable, lodge a claim.
On the other hand, there is no warranty on Gumtree. You don't legally have to refund the buyer.
I must disagree with this. Unless the seller does mentiond a non working product there is no warranty. Howerver when the buyer receive and faulty it's still seller responsibility. At the very least it should work for a couple of use.
I agree, but don't get ethics/morals confused with law. My statement is in regards to law.
The ACCC law does not cover private transactions. AFAIK, the only way for the buyer to force the seller to refund is by going to court (assuming you have the correct details of the seller, have proof and money to waste) or by illegal means ie. harassment which could backfire.
Private transactions = buyer beware
The buyer paid $3 to cover for $200. Now sends me message every 30 min asking for money back
Did the buyer tell you what exactly is wrong with the food processor? Is it faulty or damaged in transit? Did they send you a photo showing the damage? If it was damaged in transit, then wouldn't the postage insurance cover it? The onus is now on the buyer to show proof of the damage before you can decide whether his claim is justified.
If I'm not mistaken insurance withauspost only covers if item is lost in transit. It is the sender responsibility to make sure the package is fully secure when was packaged.
see if your phone has the ability to block numbers. mine does so any blocked number that call or sms will not get through.
As for gumtree, it's up to you if you want to refund but there is nothing obliging you to do so.
On side note - I would not deal with bank transfer etc with low value items like food processor, mobiles etc on gumtree. Gumtree is all about cash transaction and that's it. I don't do bank transfer or paypal on gumtree.
I think bank deposit for sellers is ok, but is very very risky for buyers. A scamming seller could just not send item and keep the funds.
Paypal is definitely a no no for sellers.
Why is Paypal a no no for sellers? Because they have pro-buyer investigation methodology?
If you're afraid of that you could just demand it is sent as a gift amount.
Because they can still do a charge back. I prefer cash in hand.
Cash in hand is safest sure but you just have to weigh up the pros v cons.
I've used paypal and relied on the larger market of buyers to shift my goods and haven't had a problem. I accept the very small extra risk.
To suggest it is 'definitely a no no' is implying that your own potential risk aversion is some sort of objective standard. I think that is very inappropriate and misleading.
I for one was misled by your hyperbole into thinking there was a significant problem.
There are tons of threads on other forums, especially whirlpool about people who have been scammed on gumtree when paypal was used. If you are willing to risk buyer opening a charge back claim on the $1000k iphone they bought from you, well good for you.
Gumtree is designed for cash pickup. Majority of users don't know the loopholes and have no idea how to protect themselves.
If you know how to, well good for you. It sounded like you had no idea about chargebacks, but now you've been informed.
There's always someone asking if the oil rig guy from overseas who wants to buy their car is legit, despite being one of the oldest scams ever.
Anyway, paypal still a no no, not worth it.
@Ughhh: oh I see you're one of those 'my subjective preferences are objective fact' types.
Those threads are self selecting. I've done 4 paypal transaction in the last 2 weeks but I didn't make a post about them.
The statement 'paypal has x risks so be aware and make a decision' is fine.
Tge statement 'paypal is a no no' is the bleating of a tinfoil hat crank who can't do probability calculations.
What's your gumtree username, would love to buy something off ya ;)
Also, "paypal is a no no" - I wasn't making a statement that it is a fact… I hope that's not how you deliver facts at work/uni/school. Your statements aren't facts too.
Well part of risk mitigation is you don't do business with a smart arse who is explicitly aiming to rip you off (aka 1% of the 1% of people on gumtree who are going to do you ill).
But I'm so confident I'll try you. http://www.gumtree.com.au/s-ad/chifley/boxing-martial-arts/p… buy these off me and punch yourself in the face with them.
Please look up the word fact. You presented your statement as if it were an objective fact rather than your subjective preference. If you had have said 'I think Paypal is a no no' or 'Paypal is too risky for me' or 'I'm someone who lives under a rock and I'm scared of my shadow' then I would have had no problem because it would have been clear you were merely stating the subjective personal preference of a person who is completely irrational, rather than outlining some systematic HIGH PROBABILITY problem.
One can make a factual statement I assure you.
Despite your arrogant lack of qualifying terms, I also assure you that your statement was in no way factual.
… I started my whole comment with "I think"….
I bet the boxing glove will fit and cover your beautiful face nicely. Your face will be evenly purple. Unfortunately it wouldn't fit me, because I don't have hulk hands. Doesn't mean I won't "buy" from you, just not that one and not now. You'll probably find out when you're missing some funds or something.
Buying from you is a big no no, now that's a fact! Buyers beware!!!!!
Oh also, paypal is still a no no.
No you started the sentence "I think bank deposit for sellers is ok, but is very very risky for buyers" with 'I think'.
'I think' is glaringly and noticeably absent from your irrational bleatings regarding paypal.
If anything, you've merely strengthened my claim in a way that I never would have. You've actually deconstructed and delineated your total statement perfectly to make my point. I'm actually irritated that it wasn't me who pointed out the smoking gun!
While I find 'boxing glove over the head' to be probably the most confusing comeback I've ever seen (is it meant to be an insult? Mere subterfuge through bewilderment?), I will acknowledge your recognition of my glorious and beastly man mitts (part of the reason I'm selling them is that they're actually slightly too small for me).
I look forward to doing business with you in the future and you ripping me off…
What ever tickles your little pickle, take it as a compliment or insult if you wish. Lmao.
Paypal is a no no.
Also, paypal is a no no no.
No compliment could shine brighter.
Paypal is a definite yes and I have the sweet ducats to prove it. I'm sure you'll rob me blind soon though with your devilish scheme of surprise cashbacks and other macabre secrets.
I would prefer cash but buyer is 4 hrs away and cannot come by person
Then no deal. Wait for another buyer.
Or you just weight the risk up for yourself.
Or you just use bank transfer.
Or you get them to send it as a gift amount if they are willing.
can you just ignore them? or ask them to send you video to show that it isnt working?
Anyway selling on gumtree is check before you buy and no return or refund on Gumtree.
That only applies to transactions between business' and consumers. Doesn't apply to private ones.
Im asking for evidence but so far received none. The buyer might be lying or just simply dont know how to operate the device so who knows?
Btw, you know you can reply to specific comments rather than on the general thread.
Don't offer to refund on heresay. If it bothers him a lot he will provide it.
Sure
They could be trying to scam you. The cost of sending it back….the hassle, etc. Maybe they pull this with other sellers who then just give up and refund.
Or it could have been damaged in the post and faulty and they are worried about losing their money. tell them to send it back and if it is broken then you'll return their money and return postage. Then, once received, test it. If it works then refund their money but not the return postage - that's their problem. Zero cost to you (just being stuffed about and lesson learned). If it doesn't work…
Paypal covers return postage for items (but fees)
No paypal involved. It was a netbank transfer only
Sorry, I meant "next time use PayPal as it covers free return postage". OK Norman?
R u referring to Mr gerry?
I wouldn't use PayPal for Gumtree transactions.
Or they already had the same unit but not working so they bought this one hopping to just swap it over for a working one.
maybe their own one broke and they just bought yours because its the same model and are trying to send you back their broken one
yeah, the whole thing sounds like some sort of Karma really, insist on joining paypal for a refund
Agree, buyer has to wear it, he took the risk.
Update: i closed the message thread on gumtree n blocked the email. So far having peace. My last msg to the buyer is to check with the local PO n quote the tracking number n claim insurance. Hope that will be it.
Did you send them the receipt? You will need this to claim insurance.
…
Contact the people you bought the insurance from and ask them what to do.