Just until yesterday, I realized that my lifetime MalwareBytes key didn't work. I bought the key last August but up until yesterday, I didn't use it.
When I typed in the ID and key, it told me the license will be expired within 1 Hours so I have no other choice to have a online chat with officials.
===========CHAT=================
Me: I have one permanent key purchased through cleverbridge / Creativemark <[email protected]>. Can I deactivate the license in the future if I need to? I mean, to reinstall the OS or transfer the license to another PC. Will this do any harm to this permanent license?
Josh: We have had numerous problems with Creativemark and our legal team is currently investigating them for fraud. Please provide me with the ID and Key that was provided by CreativeMark so I may ensure it is a legitimate license
Me: I think I am having troubles with this license key ATM….
Malwarebytes Anti-Malware Premium v2
Includes a lifetime, unlimited, non-expiring, 1-PC license
electronic
Your product key:
ID: 6**** KEY: ****-****-****-****
Josh: Yeah, just as I feared… They advertised a 1 year license as lifetime.
Can you save a copy of your purchase invoice as a PDF or JPG to your desktop?
I can then send a request for the file. Once I have that I can provide a legitimate replacement for the lifetime license purchase.
Me: Yes I can. It's in my Email. Should I forward it to you?
Josh: No, just save the file to your desktop. I will then initiate a file request through this live chat
Me: All right.
I've save the file on the desktop.
File uploaded:
AKD-73…373603.pdf
Josh: Perfect. Thank you. Give me just a moment please.
Me: Thank you so much for letting me know I am skewed. I thought it was a great deal….
Josh: Not a problem. Here is your new lifetime license. This new license does not require an ID in order to activate.
They told me one of their re-seller called Creativemark is currently being investigated for fraud but to my surprise, they swapped me another key so I can keep using the product on one PC indefinitely.
Unfortunately, it seems I could not find the deal on OZB from Creativemark again. Just want to warn all of the users from the past deals to BEAWARE!
It seems I am not the only one having this issue:
https://www.ozbargain.com.au/node/231372#comment-3403950
When I click the renew button in the software, it opened up a link with good discount for their subscription based product - it's even cheaper than the current promotion. You'll get a new key after the purchase.
https://store.malwarebytes.com/342/purl-r_renew?x-source=r_d…
Yep Malwarebytes discontinued lifetime licenses quite awhile ago. Unfortunately resellers either don't know or are knowingly selling 1yr licenses as lifetime. There has been talk of it in other MBAM deals.