eBay Will Not Honor CLICKMORE 20% Discount Code

LRiskreward on 10/07/2016 - 00:00
Last edited 10/07/2016 - 00:58 by 1 other user

EBAY System did not apply a discount to my order properly. I contacted customer support to confirm my entitlement; otherwise I would not have proceeded with the order.

I just received my PC and an email from Ebay "Ebay will not honor their CLICKMORE 20% discount". "your transaction didn't qualify for refund as per promotional voucher CLICKMORE."

Did anyone have the same issue? How can I get my $191.20 refund? Contact Paypal to cancel? Contact the Australian Competition and Consumer Commission for false advertising?

I am sure other Ozbargainers are in the same boat:
https://www.ozbargain.com.au/node/252708

I bought the PC system in good faith:
http://www.ebay.com.au/itm/172153630331

Ebay split my PC system order into two when I clicked buy. 20% discount was only applied to (1); not (2).

ORDER DATE
25 Jun, 2016
http://www.ebay.com.au/itm/172153630331

(1)

a. PCByte Computer System CPU Cooler Upgrade Tower Cooler
$29

b. PCByte Computer System Fan Upgrade 120mm White LED Fan
$19

c. PSU Upgrade Power Supply to 650W 80 Plus Bronze
$109.00

d. Memory RAM Upgrade 8GB DDR4 to 16GB DDR4
$69.00

Total = $226
20% Discount = $45.20
[RECEIVED]

(2)
a. Sound Card Upgrade 5.1 Channel Sound Card
$79.00

b. PC Case Upgrade to Deepcool Dukase Black Case
$59.00

c. Intel H110 to H170 Motherboard
$89.00

d. Intel 6th Gen Quad Core i5 6600 3.9GHz 8GB DDR4 1TB HDD Computer Desktop PC
$729.00
GPU Intel Integrated Graphics HD 530

Total = $956
20% Discount = $191.20
[EBAY System did not apply discount][I contacted customer support to confirm my entitlement; otherwise I would not have proceeded with the order][Ebay waited until PC Byte built and delivered the PC system then sent their refusal email below]

[Discount shown before I clicked "Pay"]
CLICKMORE - AU $236.40 off applied
Subtotal (8 items) AU $1,182.00
Postage FREE
Discounts - AU $236.40
Total AU $945.60
[Amount shown when I applied the code]

Below is their email:

Hi XXX,

My name is XXXXX. from eBay Australia Customer Support.

This email is in regard to your concern about refund as per promotional voucher CLICKMORE.

I apologise for the inconvenience caused to you due to this.

We have an update from our concerned team that unfortunately your transaction didn't qualify for refund as per promotional voucher CLICKMORE. So, I am afraid to inform that refund of AU$191.20 has been declined by the team.

I am extremely sorry for the inconvenience caused to you due to this.

If you have any other concern, please contact us vie "Help & Contact" from the eBay home page and we will be glad to assist you in the best possible manner.

Your patience and understanding is greatly appreciated.

Regards,
XXXXXX
eBay Australia Customer Support.

Below is their CLICKMORE Policy:
http://pages2.ebay.com.au/Buyer_coupons/clickmore
This offer commences at 10.00 (AEST) on 13 June 2016 and ends at 23.59 (AEST) on 26 June 2016 (“Offer Period”).

General Discussion

Related Stores

eBay Australia
eBay Australia
Marketplace

Comments

  • whooah1979 on 10/07/2016 - 00:07
    +1

    Terms & conditionS
    By using or attempting to use the redemption code for this offer, you agree to accept and be bound by these terms and conditions.
    This offer commences at 10.00 (AEST) on 13 June 2016 and ends at 23.59 (AEST) on 26 June 2016 (“Offer Period”).
    The offer entitles you to a 20% discount off the purchase price for up to 3 transactions (excluding postage) at Participating Stores on eBay.com.au during the Offer Period, up to a maximum discount of $1,000 per transaction.
    Participating Stores means:
    PC Byte Storage;
    PC Byte Systems;
    PC Byte;
    Only 3 transactions per person during the Offer Period.
    The total discount is capped at $1,000 per transaction.
    Multiple items may be purchased in one transaction (up to a maximum of 10 items per transaction).
    eBay reserves the right to disallow or reverse a discount in circumstances where it believes a sale or purchase of any item as part of this sale has not been made in good faith. This includes any collusive conduct by buyers or sellers or any other conduct which eBay considers unfair or untoward.
    The redemption code requires payment with an Australian or New Zealand PayPal account in order to take effect. However, the delivery will be limited to Australia and only limited sellers (Ausluck; KG Electronic; PC Byte Storage; PC Byte Systems; PC Byte; Phoneinc Digital; Wireless 1) will be able to post to New Zealand.
    To redeem this offer during the Offer Period, enter the redemption code CLICKMORE into the redemption code box during the checkout process. You must be an eBay.com.au registered member.
    Gift cards/certificates/vouchers are excluded from this offer.
    Not to be used in conjunction with any other eBay offer, coupon or voucher. Only one redemption code can be used per transaction.
    Your eBay.com.au and PayPal accounts must be active at the time of redemption (not suspended nor made inactive by eBay or PayPal) and be registered under the same email address.
    In the event you return or seek a refund on any item purchased using this discount, the value of the discount will not be refunded to you.
    This offer cannot be withdrawn into your bank account and cannot be transferred.
    Sellers are responsible for their own stock and eBay does not guarantee the availability of stock.
    To the extent permitted by law, eBay and PayPal will not be responsible for any loss incurred by you in redeeming or attempting to redeem the offer or for any costs, damages, accident, delay, injury, loss, expense, or inconvenience that may arise in connection with the use of the offer.
    All monetary amounts specified in this terms and conditions are in Australian dollars (AUD) unless expressly stated otherwise.
    eBay reserves the right to vary the terms and conditions of the offer at its reasonable discretion by publishing revised terms on ebay.com.au.
    The parties submit to the non-exclusive jurisdiction of the courts of the state of New South Wales.

    http://webcache.googleusercontent.com/search?q=cache:WRLmTiY…

    • Riskreward on 10/07/2016 - 00:20

      Thanks.

      I have read the terms and conditions.

      Why did eBay say "your transaction didn't qualify for refund as per promotional voucher CLICKMORE"?

      • whooah1979 on 10/07/2016 - 00:21

        Why did eBay say "your transaction didn't qualify for refund as per promotional voucher CLICKMORE"?

        i don't know. you should ask them to be more specific.

        • Riskreward on 10/07/2016 - 00:24

          Cheers; I will call first thing 8am Sunday.

          Luckily the PC remained unopened.

          Is it easy to return with eBay and cancel using Paypal?

          Anyone else have the same issue?
          90+ Ozbargainers upvoted the deal:
          https://www.ozbargain.com.au/node/252708

  • Diji1 on 10/07/2016 - 00:34
    +1

    There was a report here of the same thing happening when the code was active.

    I required a refund for two items that I bought using CLICKMORE - got the full price back as if I hadn't used the CLICKMORE code ie. they gave me money :D.

    • Riskreward on 10/07/2016 - 00:47

      Lol : )

      Yes; I read that too "same thing happening when the code was active."
      eBay customer support said it was a computer glitch (when (1) went through but (2) remained in my basket). I then had to pay again to clear (2) basket. I confirmed the process with eBay customer support because of the issue and they said they will forward it to eBay marketing for refund.

      I called eBay three times (25 June - date of order, 28 June and 5 July) about my refund but eBay customer support kept saying it is with eBay marketing. eBay waited until PC Byte built and delivered (8 July) the PC system then sent their refusal email (9 July).

    • StewBalls on 10/07/2016 - 12:17

      Yup, same here, I'm still waiting on one refund which eBay assures me is in the pipeline.

      • Riskreward on 10/07/2016 - 18:29
        -1

        Ebay said they will now refund the $191.20; but I have to wait 10 to 20 business days.

        Now I have to call PC Byte tomorrow for my $29 refund because PC Byte did not upgrade my CPU Cooler (from Intel to DeepCool); they installed the Intel Stock Cooler.

        I bought my PC system with Power Supply Unit (PSU) and CPU Cooler upgrades:
        http://www.ebay.com.au/itm/152028948023
        PCByte Computer System PSU Upgrade Power Supply to 650W 80 Plus Bronze
        $109

        http://www.ebay.com.au/itm/151285349033
        PCByte Computer System CPU Cooler Upgrade Tower Cooler
        $29

        PC Byte invoice listed the PSU upgrade was $139 but did not show any CPU Cooler upgrade.

        I have advised eBay "haven't received this item yet" and will call PC Byte tomorrow for my $29 refund.

        Anyone with the same issues?

        • StewBalls on 11/07/2016 - 10:14

          Good to hear, nice to find out you got a fair outcome! :)

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