How OzGameShop Responds to Customer Enquiries

fossilfuel on 04/08/2016 - 23:22

I sent an email regarding an order to ozgameshop about 2 hours ago. I wanted to buy a game on special offer and one of the items in an older order had not been dispatched yet. I emailed the store asking whether they could cut the shipping rate by dispatching my new order (under $50) alongside with the item in my old order that had not been dispatched yet. No response, which is fine.

I decide to complete my order, the item + shipping. 10 minutes later I get an email saying that they can't combine the order because the item from my old order has already been dispatched. I check my orders to find that my old order was dispatched 2 minutes after I've completed the payment for the new order.

I felt that the rep was deliberately withholding a response until I completed my new order. I would've gone through with the purchase even if the rep had told me that they couldn't combine the orders into one shipment. The price of shipping doesn't bother me, rather how they dealt with this matter. I've also sent an email in the past regarding player points however it was never responded to.

Has anyone experienced something similar before?

Gaming

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OzGameShop
OzGameShop

Comments

  • [Deactivated] on 05/08/2016 - 01:41
    +2

    I would feel the same way if it happened to me. I dont know how their shipping works but one explanation could be that your older order was actually already dispatched but there we a lag between them dispatching and letting you know they had dispatched it. As soon as they saw your email they may have fast fowarded the process of letting you know. But it mightve also been coincidence or what you thought happened was true.

  • catbarf on 05/08/2016 - 09:49
    +2

    I totally know where you are coming from and the timing seems weird but there is usually always a lag or similar.

    In previous dealings with OGS they have also tried to help me as best as they could, even with I was the one mucking them around.

  • Elnato on 05/08/2016 - 10:59
    +1

    Most likely different departments, plus a small window of time, I've always had great service from them when I use the online chat and in general

  • fossilfuel on 05/08/2016 - 12:20

    Thanks for the responses everyone. I do agree, I've always received timely responses and great customer service from ozgameshop. Perhaps they forgot to mark my order as dispatched. The timing of events seemed to be a little off to me.

    Perhaps a more appropriate response would be to tell me when my old order was truly dispatched rather than marking it as dispatched 2 minutes after I've completed my new order. I'll still be ordering from them in the future regardless.

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