I recently had my Sony Xperia Z2 repaired under warranty (problems with sensors) by Fonebiz. I received it back with the sensors working once again, though the screen was cracked. My phone didn't even have any minor scratches on the screen, let-alone cracks. I contacted Sony and sent it off for repair yet again, only to receive an email from Fonebiz requesting I either pay their quote of $291.50, pay $49.50 accessing fee or forfeit my phone.
What action do I now take from here? Basically everybody's throwing the blame around claiming the other company is liable for the damages. Fonebiz is saying contact AusPost, Sony is taking it up with Fonebiz, AusPost doesn't compensate over $100 for damages throughout transit (and in all honestly I believe it was before transit as it was actually packaged quite well).
I feel its the error at Fonebiz's end. Normally, the repair/distribution companies mark the item as sensitive while delivering it to the customer. Whatever happens, its the responsibility of the repairing firm not the customer unless mentioned on the contract. This is the problem with this repairing intermediaries like FoneBiz, they should be held responsible for the damage. You need to take this issue to their senior hierarchy in the customer support.