My family was in Adelaide for a short holiday last week and everything was perfect until we arrived at the airport for returning home. We were there 2 hours before scheduled time which is 7.45pm. We and other customers for this flight was kept waiting until 10pm before being told the flight was cancelled due to technical issue. For the whole 5 hour long there was no or very limited information of what's wrong with the plane from ground staffs. Tiger's compensation is either refunding the affected airfare or changing to another flight 2 days later!
Either way we have to fork out a large sum of money for extra accommodation, taxi fares plus days off work. Due to work commitment we had to select the refund option which mean we had to buy last minute tickets with Qantas costing us 4 times more than the original Tiger airfares.
We have made a complaint to Tiger Customer Care but nothing they would do rather than those two compensation options. Unfortunately we didn't get the insurance when booking flight at first place.
So my question is: Is there anyway we can ask for out-of-pocket losses due to Tiger's issue? May be consulting a solicitor?
Nope. You got what you paid for, so unfortunately nothing. Only fly on JQ/TT if you have travel insurance. Your best bet is the travel insurance that comes with your CC if you purchased your tickets through CC.