HTC10 Fast Charger Died Warranty - My Experience Through Telstra Store

frente69 on 26/10/2016 - 18:59
Last edited 26/10/2016 - 19:03

Hi,

The fast charger that came with my HTC 10 died. Phone is less than 6 months old so it took it back to the Telstra store where i bought it. They organised a replacement and called me when it arrived but when i turned up it was a Telstra branded non-fast charger they were offering as a replacement. When i questioned it they said that the said that the charger isn't covered under warranty and that they were giving it to me out of their own pocket.

I would have thought that it would have to have a minimum warranty but I'm unable to find anything to back myself up. And I also would have thought that it would have to be an equivalent replacement part.

I know that often the battery and accessories have a shorter period that the main product (which i still feel should be debatable) but are they right?

Can someone point me at what I assume would be consumer law that specifically tells me my rights for stuff that was in the box when I bought my phone?

It's not the end of the world or anything. I just feel like I have been had so it keeps running around and around in my head. Happy to be wrong if I'm wrong.

Electrical & Electronics

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Comments

  • spackbace on 26/10/2016 - 19:17
    +3

    Read through this discussion (JB Hi-Fi ignoring Guarantee claim, going to see Consumer Affairs tomorrow) - different store, different accessory, same issue

    Never got an answer from the OP about a resolution though

    But yeah, covers the same discussion that will be in here…

  • frente69 on 26/10/2016 - 19:50

    cheers lol

  • eatwell365 on 26/10/2016 - 19:57

    All you need to know about your right from Telstra
    here

  • [Deactivated] on 26/10/2016 - 20:31

    The funny thing is they will try and duck shove it so they dont have to deal with it but ffs just because it isnt the phone they think its not a problem.

    Sorry but it shits me to tears reading this stuff, not OP fault but what telstra is saying

  • fruit on 26/10/2016 - 21:08

    https://www.accc.gov.au/publications/consumer-guarantees-rep…

    Eight simple rules you can use to find out when it is time to use your rights.

    • fruit on 26/10/2016 - 21:10

      Can someone point me at what I assume would be consumer law that specifically tells me my rights for stuff that was in the box when I bought my phone?

      That's a good idea tbh.

      Also what I posted is just that.

  • frente69 on 30/10/2016 - 10:36

    Thanks everyone. I really wanted to chase it up and stick it to them simply because they tried to fob me off and treated me like an idiot. Now a bunch of days later while still annoying I don't think I have the energy to bother.

    NEXT TIME I WILL BE READY!! :-)

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