Who Is Your Internet Provider and How Much Do You Pay? What Are Your Reviews about Your Current Provider

accessdenied on 11/11/2016 - 13:00

So.. I am planning to move in to my own home soon.

I was planning on what internet service provider to get and other nitty gritty things.

I found a lot of fake reviews posted by PR agencies on product review. These days there are a lot of small resellers that have entered the market. Barefoot, boom telecom, mynet, mint, mate, tangerine, lizzy just to name a few.

I'd like to know are you with one of these providers or the old stalwarts like telstra, optus, iinet, tpg etc.

How much do you pay and how would you rate it?

Internet

Comments

    • ESEMCE on 02/12/2016 - 13:30

      I have a similar excellent experience.
      They're the new Adam Internet..
      Cheap rates, yet excellent network speeds as well as knowledgeable and Australian support.

      The free month is a nice bonus, but they honestly don't need it to score recommendations.

      They don't offer Unlimited, but the vast majority of people don't need unlimited anyway. My advice is to check your actual monthly data usage before lowering yourself to the congestion that "unlimited" providers inevitably have to offer.

  • berger on 14/11/2016 - 08:29

    I've been with Dodo for 3 years. adsl worked 99% of the time, just when it was wet it struggled, but that's more weather related and not them..

    we switched to NBN about 5 months ago and its been perfect, i have the limited 100mb plan.. not that i get anywhere near that but i get double the plan below speed wise

    i do a lot of Netflix, spotify, streaming and its always fine.

    • kmwa on 30/12/2016 - 01:47

      Been with Dodo since 2003, currently on a month-by-month plan ADSL2 Unlimited for $39.90.
      Dodo were threatening a $5 increase due to an imminent change to NBN (what a scam) so I changed to a 12 month ADSL2 Unlimited contract at $34.90.
      Speeds in Perth WA northern suburbs are:
      * 5.01 Mbps download
      * 0.89 Mbps upload
      * Latency: 109 ms
      * Jitter: 4 ms
      * Server: Sydney
      Not the fastest, but sufficient for my needs, and reasonably priced.

  • Hellfire on 14/11/2016 - 08:46

    TPG Unlimited ADSL2/Call bundle for $69.95.

    I moved from iiNet naked ADSL2 who wanted to charge me $299 and re-contract when I put in a new line during a renovation to Belong. Belong was pretty terrible, speed fluctuations were so bad that I couldn't even watch Netflix some nights. So I jumped to TPG and the speed and latency has been great, just as good as iiNet.

  • ItsMeAgro on 14/11/2016 - 08:51
    +1

    Don't assume you'll have a choice. We're in an ordinary suburb of Sydney and after moving in, were baffled to discovered that our street can't get ADSL at all.

    If our street didn't happen to have Telstra cable we'd have no broadband. We'd probably have had to sell the house.

    • infinite on 15/11/2016 - 13:24
      +1

      Next time you purchase a property, get a quality conveyancer that knows what they are doing. They'll insert a clause for you in the contract terms near the back that states the purchase is conditional on at the very least, a functioning ADSL2+ connection & speed. It will force the seller to state honestly what their net speed and access types are - at their time & cost. In this day & age, not having the ability to have a decent net connection is a deal-breaker for many home buyers. It's hard to believe, but there are suburbs in every major city in Australia within 10km of the city center that still don't even have functioning ADSL & no time-frame at all for NBN roll-out.

  • tyb1987 on 14/11/2016 - 08:54

    Both exetel and telstra provide pretty slow ADSL2+ internet at Clayton South,3169, VIC.

  • pingMarky on 14/11/2016 - 08:56

    Optus - $60 per month 200 gig. + some mobile benefits i.e all under one account, Switched from iinet 1 year ago for a better price and mobiles included.
    Positives - none, my mobile data is better than my fixed connection…
    Negatives - took 2 months to connect and existing ASDL connection, Service ranges from 7000/600 to 2000/100 kilo (bits of bytes), requires regular router resets else the speeds just slow down over a week, was delivered two fetch boxes (negative, cause i have yet to return one).

    Maybe i'm a little negative, but i miss iinet.

  • matthewperk on 14/11/2016 - 09:45

    I'm surprised no one has mentioned Internode. I've been with them for 7 years now. They've had consistently amazing customer service and always been helpful.

    I'm on their Naked unlimited $69.99 a month plan. There are better deals out there maybe saving you up to $10 a month. But given their customer service, I'm happy to pay for a small premium.

    A great example:
    The other week i had a line issue and my internet was out for over a week (i was away over this time so hadn't noticed). After organising a Telstra tech to come out, they confirmed a problem with the line and refunded me for the week (oh and they had to force the Telstra tech to come out a second time after he didn't actually try to look the first time).

  • RocketSwitch on 14/11/2016 - 10:05
    +1

    TPG, 100/40Mbps plan, unlimited with unlimited local/national calls @ $99.99/month.

    Desktop achieving 94-96Mbps via Ethernet, has never dropped. Downloads from overseas servers averages around 60-80Mbps.

    Wireless on 5ghz can go as low as 24Mbps, but on average it's about 49-76Mbps. On good days, can be in the 90s.

    It's hard not to recommend TPG from my experience, no downtime, no capped speed, no dropouts and no issues for 8 months. 10/10 until they give me a reason to remove ratings. 5/10 if you use their modem for wireless, best to use a hammer to get rid of it.

    • ThadtheChad on 16/11/2016 - 11:12
      +1

      ^^ My experience mirrors yours.

      The VDSL modem is just shite. I am just using it for it's VDSL support (CBF'd buying another modem), just bridge it straight to my Billion 7800NXL which acts as an AP/router.

      • RocketSwitch on 16/11/2016 - 11:44

        If you can find a use for it, that's awesome.

        But, boy, the satisfaction I got dismantling it was worth it.

  • SevenSmurfs on 14/11/2016 - 11:02

    Optus Unlimited Cable internet 100mbps
    $60 p/m with $20 discount for having a mobile plan ($40 SIM only)

    Internet speeds have been great! Remained consistent between 8-11mb/s download
    Fortunate to live on a street where I am the only one with cable internet however hence the congestion issue non-existant except on school holidays.

  • mrovlow on 14/11/2016 - 11:08

    I live in WA & I am with clubtelco. I don't get any major problems with them but now & again the connection goes slow (4mb) but a quick call to the helpfull desk sorts that out & generally I get a 12mb connection on ADSL 2+ which isn't too bad considering I'm 6km from the exchange. I pay $62 per month for unlimited & phone bundle.

  • illz on 14/11/2016 - 11:50

    Telstra Cable + Speed Boost 500GB(300GB Medium plan + bonus 200GB) with line rental(don't use) for $70
    Install, activation, cable router and Telstra TV were all free.
    No other fees.

    Had to haggle.

    Good service once it's setup.

  • cwongtech on 14/11/2016 - 13:40

    TPG ADSL2+ unlim $60/month
    On ADSL2 only, got an old fart (bennelong) as the MP, john alexander, so all the money goes to his tennis courts around here.
    NBN won't be in my area.. ever

  • vicosads on 14/11/2016 - 13:48

    Telstra 100/40 1000gb fttn $115/month

    switched from iinet because they had sub adsl speeds during peaktime…

  • Draxxx on 14/11/2016 - 15:54

    TPG ADSL2+ unlimited, about $60pm with home phone.
    Get about 13Mb/s sync and generally push around 200-400GB pm.
    Very little downtime and slow downs. No complaints.

  • folken on 14/11/2016 - 16:48

    TPG $60 unlimited. Speed is a bit less than what I used to have with Internode but can't beat the value. There's the odd line issue every now and then but no major downtime yet. Customer service is good and you can get some prompt actions via Whirlpool forum.

  • Kisswhere on 14/11/2016 - 17:14

    Optus HFC
    I pay $90/mo for unlimited data 100/2 connection and unlimited local/national/mobile calls.
    I had the price of the speed pack knocked off because the connection is so congested after 6pm every day that it is unusable. Literally can't even look at emails.

    I wouldn't recommend optus HFC ever. It's awful.

    We're selling up and moving soon. Number one on my list for new house "Must have" is a FTTP connection. I am not dealing with this ancient garbage anymore than I have to.

  • The Pentium II on 14/11/2016 - 17:57
    +1

    I live in Homebush and currently use the TPG NBN Unlimited 100/40 with phone bundle for $99 per month. The Unit I just moved into had damage to the fibre near the NTD. TPG got a technician to me within 2 days and they promptly repaired it. I have nothing negative to say about TPG at this point.

    Running a speed test gives me about 95Mbps down 37Mbps up.

    Using a Netgear Nighthawk R7000 Router with a TP-Link Archer T9E Wireless Adapter.

  • CLoSeR on 14/11/2016 - 18:28
    +1

    Whirlpool

  • save my dollarydoos on 14/11/2016 - 19:50

    Skymesh for me in Vic Park WA

    Fibre to the Node

    Costs me between 45 bucks and 100 bucks a month depending on the plan I use. I can switch freely between them without fees / contracts etc

    I can't provide in depth feedback on the customer service as I only needed it once on a simple matter

    In short every thing I wanted in an ISP and more

  • Seaeagles on 14/11/2016 - 19:53

    Extetel

    NBN 100/40 Mbps
    Unlimited downloads

    $89.00 per month.

    • Tejas57 on 15/11/2016 - 11:53

      is this on HFC? they are on my shortlist whrn NBN goes live for me in december.

  • Jvin on 14/11/2016 - 20:30

    Optus NBN - $120 a month. unlimited calls to all numbers including 13 numbers
    Unlimited plan is : 50mbps download and 25mbps upload - gets somewhere between 30 and 50 mbps download and 10 and 20mbps upload.

    been with them over 2 years - no complaints

  • astronautom on 14/11/2016 - 20:47

    Boom Broadband
    $75/m ($0 set up fee on 24 month contract)
    NBN
    Unlimited
    25/5

    Speed is good. Low ping for online gaming most of the time (under 20ms), however in peak hours (19:00-23:00) it can be worse (100-200ms) on a bad day.

    Excellent customer service. When setting up the service I spoke to the same guy on the phone on a couple of time. And I haven't had any need to talk to them since it's been set up.

  • LittleKatie on 14/11/2016 - 21:57
    +1

    WHO IS YOUR FATHER AND WHAT IS HIS NAME

    LittleKatie on 14/11/2016 - 21:57 (Collapsed - Offtopic. Show)
  • jonathonsunshine on 15/11/2016 - 07:46

    TPG unlimited $60 a month. Got a NUC that sits on VPN downloading sometimes all day long, always getting full speed (about 13Mbit).

    I like their dslam map that tells you what sort of speed to expect. Albeit I've only used it twice, it was really accurate.

  • ThadtheChad on 15/11/2016 - 11:42

    Currently with Wondercom. They are a subsidiary of TPG, and do FTTB.

    Line speed: 100Mbps down/ 40Mbps up (consistent throughout the day). Unlimited.

    Price: $69/month

    Opinion: Extremely happy with this. Definitely has a positive impact on the quality of life as my household has a "voracious" consumer of Internet-based content. We were willing to pay 3x of what we currently pay for the same. Could not go back to the misery of ADSL 2+.

    Typically our usage is centred around the following:
    - heavy streaming (stream 4k from Netflix), Hulu, Amazon Prime etc. We do not see the point of free-to-air TV, or paying absurd amounts of money for Foxtel.
    - Multiplayer games with Teamspeak
    - Downloading games on Steam/Origin/GoG (and downloading 40GB+ AAA games is now viable).
    - Working from home a few days of the week.
    - Backup to cloud/sync to EC2+S3 instances.
    - Courseware downloads for both my Mrs and I; as we're both doing degree/courses outside of work.

    Edit: Based on some perimeter monitoring stats, our monthly usage is in the 700GB-1TB range.

  • Tejas57 on 15/11/2016 - 11:52

    i'm with spintel and i'm not too impressed. i pay aorund $75 p/m for unlimited with phone but the big downside is support.

    they had an outage a few weeks ago and the service status page said nothing. i only found out it wasn't just me when i went to whirlpool on my mobile.

    i have the HFC NBN going live at the end of decmber and although spintel offers plans i'm definitly switching and will take great pleasure in cutting off my service.

  • Satellite on 15/11/2016 - 12:00

    https://myrepublic.net/au/

  • infinite on 15/11/2016 - 13:11

    Am on Club Telco's absolute unlimited UL/DL for $40 a month - no contract & BYO equipment. Support is better than what was previously offered at Telstra, but can solve own issues for everything other than line faults anyway. There is a yearly membership fee, but you get one of those "gold book" type things that comes with it and inside is probably about $500+ worth of 2-for-1 type savings that we'd use in a year, so it's more than offset by that.

    Live 2 streets from local exchange and average 22Mbps DL, 2.1Mbps UL. Ping fluctuates between 12ms and 25ms. No congestion issues at any time of the day/night & have zero issues streaming Boxing, MMA, Premier League & Netflix in full HD. Would probably take down about 1-2 Terabyte's of data a month & have never had any issues from the ISP in regards to data use.

    Transitioned multiple family members away from Optus, Telstra & Internode to them over the last few years and none have had issues. Their line speed and quality stayed the same, they just got unlimited data for a fraction of the cost they were previously paying. Win-win.

  • Chef-Johnson on 15/11/2016 - 13:36

    Optus cable. Unlimited 30mbps $60 month. Speed is always 30 but having wifi issues with the modem

  • Piranha2004 on 15/11/2016 - 15:03

    iiNet Unlimited $49.95 a month ($80 with phone line). Get 14-17Mbps sync speeds depending on a variety of factors. Quite happy with the connection apart from the odd low sync/dropout.

  • Yaren24 on 15/11/2016 - 15:07

    Optus NBN 200GB plus home phone = $70 a month, i see optus has $80 with unlimted data (NBN), I think i am getting ripped off by optus, anyone here knows how to negotiate with them in terms of package deals and contract? Thank you!

  • sween64 on 15/11/2016 - 17:45
    +1

    Optus Cable. Unlimited. 100 Mbps down, 2 Mbps up. Congestion can be an issue during peak periods slowing speeds down to 15 Mbps. I'm in Nunawading, VIC. $81/month (plan is $90 but we get a discount with having a mobile phone plan associated with it). It also comes with unlimited phone calls and Fetch TV (don't use this).
    Critical Information Summary

  • donnot on 15/11/2016 - 19:43

    Telstra M? Bundle w/Foxtel + Sport & HD, 800GB - ~$180 p/m.

    4.8Mbps at 3.8Km from the exchange, can push to ~5.5-5.8 with SNR tweaks. Very little congestion and much better performance as far as Twitch and Youtube streaming goes than iiNet in my area which we were previously on.

  • pikatech on 15/11/2016 - 21:07
    +1

    I'm with Optus cable WITH speed pack and would not recommend it at all. Congestion is insanely high at hours when you need to use it (come home from school,work etc). Speed is fine in the arvo but unless you're home all day then it's useless.
    Optus keeps mentioning they are working on upgrades but I think they're just saying that to make customers think that something is being done. Fyi they've been saying this for months…

  • billy77 on 16/11/2016 - 10:00

    Just got the Telstra NBN 1000GB 100/40 at $95/month deal. This is an online only deal, so Telstra shop wouldn't know about it. So far going very good. Their international gate seem to be lot faster than my former provider who was acquired by some one else, recently.

  • amazonaddict on 16/11/2016 - 10:29
    Bundle

    Telstra Home Bundle via Cable
    500GB + NSW Land Phone package (Others $2 capped). - 2-year contract
    200 GB extra Because of signing up during a sale. (Total 700GB)
    Free TBox(Don't use it, because I have an apple TV and Fetch Box)
    Telstra Air

    Price

    $90/month

    Quality

    I think it is good. It drops for few hours once or twice a month. But once, I have experience outage for complete 2 days consequently. But, they provide Telstra Air. So, managed without much of an impact.
    Speed is good.
    We let Fetch TV run for around 2 hours on weekdays and maybe 5-6 hours on weekends. In addition to that, lot of youtubing as well. Never reached 400GB.

  • McBanny on 16/11/2016 - 12:17

    Telstra Home Bundle - M (The old old one)

    $80/month after $20 discount
    24 month contract
    200GB
    Unlimited local calls and standard national calls

    Internet itself:
    Speed: 3.8Mbps/0.8Mbps (5.1km from exchange)
    Though it's slow but it's very steady, hardly experience any dropouts.

  • Gershom on 16/11/2016 - 12:18
    +1

    Never, ever, use Spintel for NBN. I had them briefly, had to get the TIO to extricate me from their bullshit.

  • baytrail on 16/11/2016 - 12:46

    Telstra nbn FTTH 100/40 1500gb $100

    EDIT: oh and did choose the m2m plan, no connection cost and modem

  • asubtleviolence on 16/11/2016 - 13:52
    +1

    TPG Fibre To The Building.

    They claim up to 100/20 but the upload maximum is actually 40. I'm getting around 93/38 through online speed tests.

    $60/month, unlimited downloads.

    Review: Support from TPG during the changeover from ADSL2 (also through TPG) was a bit of a shambles (they forgot to send the router), but the tech who did the switch was available very quickly. Service itself is great, bandwidth and speed are consistent, dropouts are extremely rare.

  • deanylev on 16/11/2016 - 18:48

    Optus, $95/month for Unlimited (yes, truly unlimited) 100/2 Cable, Fetch TV (the top package) and home phone with unlimited international calls. Absolutely incredible deal. Couldn't be happier, only ever had one issue (actually a few weeks ago, was a DNS issue on their side that only lasted around 6 hours).

  • [Deactivated] on 17/11/2016 - 12:59

    I'm using Vivid Wireless as I'm just over the 5km distance from the exchange that services our area. Bought a modem from the local Goodguys store on connected it. Uses the 4G network and the speed is so much better than ADSL. have not any connectivity issues since we've installed it. Currently on an unlimited plan for $89 a month. Download: 6.5 Mbps Upload: 0.63 Mbps

  • beardedpeptides on 17/11/2016 - 13:08
    +1

    I am with iiNet… Horrible horrible customer service and would never lift a finger to help customer. Had numerous conversations with them over 10 years and everyone has been bad. So obviously need to find another ISP provider. Currently pay $50 p/month for unlimited ADSL 2 with fairly good speeds (2km from the exchange) but also $30 p/m for line rental and $10 p/m for phone calls…. taking any recommendations thanks :)

  • dmiser on 17/11/2016 - 13:44
    +1

    I am with Barefoot (https://www.barefoottelecom.com.au/) for my NBN (25 / 5 MB) Plan, paying $69/ month for unlimited data. It's been 6 months and have had only one outage in WA. My Speedtest on Wifi results in ~24 / 4.9 MB, which is pretty good. The line test (done by Telco technicians - i.e. no modems or routers involved), however, showed 27 / 6 speed at the time of connecting the service. I am happy with the service.

  • [Deactivated] on 21/11/2016 - 09:08

    telstra nbn fttn
    $220 with phone, net and foxtel

    200M from node and getting down sync of 43mbps and up of 24mbps.
    always drops out, telstra says the line to the modem is fine but still having epic issues.

    anyone a austel tech that feels like running a new line from the connection point on the side the house to the room in the house???

  • jinny7 on 28/11/2016 - 09:13
    -1

    Who is your daddy and what does he do??

  • [Deactivated] on 03/12/2016 - 09:35

    TPG. Unlimited ADSL2+ $59.99.

  • Savas on 27/03/2017 - 19:43

    TPG Unlimited FW $89 with unlimited local, national, mobile and international
    http://www.speedtest.net/result/6165906651.png

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