Secure Parking - Only in Name

Parked in World Square via secure parking.

Car got parked and i drove home and didnt find the damage until the next day.

Called secure parking, they said to send them an email. I did, after 3 days still no answers they said go to the police.

I called a week later and spoke to their "Corporate Risk Manager". They said there is no CCTV (emailed me also). I told him that there was cameras, his response "who said they were connected to anything" and only the entry/exit and pay machines had working cameras.

I told him since it was a decent hit, he could review the entry/exit to see if they could see if there was a black car that had damage to a white (mine) car. He said do you expect me to watch 24 hours worth of footage. I told him i expected him to do something even 30 mins of footage.

Pathetic customer service!

Looks like im up for $800 excess to fix up my car.

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Comments

  • This is a lesson why everybody should have a dash cam with collision detection.

    • Got any recommendations?

  • +2

    Car park operators are the scum of the earth.

      • I asked him to look at 30 mins on fast forward….maybe 5 mins of his time.

  • The use of the word ‘Secure’ in our name and logo does not express or imply any warranty about the security of the Car Park.

    • +3

      http://www.secureparking.com.au/about-us

      OUR PROMISE IS SIMPLE. WITH SECURE PARKING, YOU'LL HAVE "NO PARKING WORRIES".

      But the no parking worries is in quotation marks, probably implying a level of sarcasm?

  • Corporate Risk Manager measures risk in their business?

    Wrong guy!

    • Only guy that handles this unfortunately….

  • Friend of mine had her car broken into when using Secure Parking, iirc they said they couldn't do anything about it and didn't have footage

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