i'm having a 'discussion' with eBay at the moment and keen to hear others stories or advice.
i used buy it now for a bunch of items on eBay, not realising that two of them were from the same seller, checked out and waited for my items to arrive.
all the items arrived except for one. i started the process and the seller contacted me to say that the two items had been shipped together. they didn't send me any email / eBay message about this, so i replied saying that i didn't receive the other item. in the mean time eBay closed the dispute. The seller made a comment to give me a refund, and when i appealed eBay closed the appeal without any notice or reply.
what should i do next? we are only talking $25 so the amount is irrelevant (except i chose to purchase (based on the time) the item at a retail store and pay retail rates). I just want eBay to protect the buyers.
I'm interested to see what others think about this from eBay's policies. if a buyer purchases two items from a seller, the seller can send one item and be protected by eBay because they can provide a tracking number that is received. What if it was two $5k watches (not that i'd by $5k watches from ebay, but you get the point.