Optus Redundant Overhead Cable Removal Fee
Last edited 24/11/2016 - 12:17
I have been with Optus the past couple of years for internet/phone. I was on their cable internet service (overhead cable from power poll to house) until NBN was available and this was installed via an underground fiber. I assumed the old overhead cable would be removed once the NBN had been installed since it is totally 100% useless. This never happened and upon phoning Optus, now 6 months later, they are asking for a minimum fee of $99 to send out a tech to remove the cable which may be more if the job turns out to be more complex. I assumed there would be no charge for removing the redundant cable but seems that I am incorrect. I would just like to confirm this is in fact the case before I pay the fee. I am located on the north side of Brisbane, QLD.