Issue with Geekbuying - Sent wrong product and now stalling/refusing refund

Lr1mick on 25/11/2016 - 15:05
Last edited 25/11/2016 - 15:10 by 1 other user

Hi All,

Just want to know if anyone has had problems with Geekbuying? I'll try to keep this short:

  • Spent a long time on Chat to geekbuying to confirm the product specs on a Xiaomi Mi Box as the specs on their site didnt match the Xiaomi site
  • Was told it was incorrect data on the Geekbuying site and they had submitted a update request to the product/web team to update
  • Re-confirmed that the product I would be recieving was the "English , android 6.0" version of the box - Told I 100% would
  • Got shipped the old Chinese only 'Galaxy TV OS' version of a Mi Box
  • Got told it was the product I ordered and to just change it to English

I am continuting to argue with them that it isn't even the same hardware specs as what was confirmed on chat. It is not nearly 2 weeks back and forth and they are telling me to just take a $10 credit and keep the box. The box is a paperweight and USELESS in Australia.

Anyone form Geekbuying around to comment/expedite my refund? I refuse to pay for return shipping as well as this is their faullt

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Comments

  • AssociatedClear @ Geekbuying on 25/11/2016 - 18:05

    Shoot me a PM with your order number so I can look into it.

    Can you please link which Xiaomi tv box you purchased? There are several variants with several supporting English.

  • Macboi80 on 03/12/2016 - 12:06

    Same boat as you R1mick, I placed a fairly decent order last week with express shipping however most of the order is still processing even when the website stated all international orders would be processed within a 1-2 business days…. and to top it off one of the orders has been "partially shipped" via registered mail which i purchased express shipping..

    I've tried contacting Geekbuying via the website Chat (Which no longer works and yes have tried different browsers) as well as emailed them 3 business days ago only to hear back nothing but notifications for their upcoming specials….
    I'm getting to a point now were i would rather request a refund and pay more through another company that actually puts a bit more respect to its customers.

    R1mick keep us posted on your issue..

    • AssociatedClear @ Geekbuying on 03/12/2016 - 15:25

      stated all international orders would be processed within a 1-2 business days

      Must be a typo somewhere as it's 2-7 business days normally.

      via the website Chat (Which no longer works and yes have tried different browsers)

      Works during business hours.

      As for your actual issue. If you order from multiple warehouses then only some of them will be shipped with express. For example a camera in the Hong Kong warehouse will have express while accessories in the Shenzhen warehouse will be shipped with free shipping. There is normally a notice stating this on HK stock.

      • Macboi80 on 04/12/2016 - 17:52

        Hi Clear,

        Thanks for the info. However, i was trying to engage them on most days last week withing their stated business hours but as mentioned the Chat has not been working at all. I have since received 2 emails last night from a consultant with very limited and vague information about my orders, I've responded back so now ill await their response.

        I understand if there are multiple warehouses used to distribute the stock however the option for express shipping was offered at checkout for the entirety of my order, at no point was there any mention that the stock would be distributed separately (which isn't a problem really) but especially makes no mention that only part of the order would be shipped DHL Express when I selected this option. There is no mention that there is an actual shipping variation in this regard so This is misleading.

        (As for your actual issue. If you order from multiple warehouses then only some of them will be shipped with express. For example a camera in the Hong Kong warehouse will have express while accessories in the Shenzhen warehouse will be shipped with free shipping non express. There is normally a notice stating this on HK stock.)

        • AssociatedClear @ Geekbuying on 04/12/2016 - 17:55

          I should have elaborated further. Normally a product in the HK Warehouse will have a message on the product page stating that it'll be shipped separately to other goods.

          I'll see if it can be made clearer.

  • Macboi80 on 06/12/2016 - 20:20

    Hello Clear,

    I understand you have connections with someone within Geek buying, most of my order has been shipped (or has it), one of my orders is pending stock arrival, I've requested 3 times now from Geek Buying staff but i keep receiving generic emails advising "The Item is not in stock and will be soon" responses, all i want to know if its an item i really need and if not to have it removed from the order so it doesn't impact the request of the other items in stock.

    If i send you a PM could you please engage your contact to find out which item is pending stock arrival, as all orders were to be XMAS presents which I feel will not arrive in time due to the lack of clarity on there website (especially with the express shipping issue i have had) and the lack of communication i am receiving from staff.

  • r1mick on 08/12/2016 - 08:33
    +1

    Update form me.

    They have requested I send the incorrect product back and they will refund the product and the return postage.

    So the item was $50.. Postage was $29 to send back to them.. Lets see how this pans out

    • salem on 08/12/2016 - 08:36

      I was in the same situation with some shirts from the UK (different store).

      They never refunded me despite months of wrangling.

      I was able to chargeback on my credit card for the cost of the shirts, but the postage costs were paid to auspost, who actually did what I paid them to do, so the cc company couldn't chargeback those costs, and there wasn't anything extra from the shirt company to charge back, so I was out of pocket for the return postage at the end of it all.

      Hopefully geek buying are more responsive.

    • AssociatedClear @ Geekbuying on 08/12/2016 - 10:27

      PayPal has refunded returns too btw.

      https://www.paypal.com/au/webapps/mpp/returns

      • SnoozeAndLose on 08/12/2016 - 10:32

        Although Paypal had the refunded return fee, geekbuying should not be using this as part of service to cover their fault

        Also GB should refund OP first and ask him to return, why buyer need to suffer when they are not the one who make mistake and they have been out of pocket.

        • AssociatedClear @ Geekbuying on 08/12/2016 - 10:41

          I never said GeekBuying are using it as a part of the service. Please don't make assumptions.

          It was a general YSK as many don't.

        • SnoozeAndLose on 08/12/2016 - 10:47

          @Clear:

          You are associated and put out this statement, just make people think how GB operate, I am a normal customer, by reading the comment make me feel like this.

          btw GB should absorb the return shipping cost if it is GB fault.

        • AssociatedClear @ Geekbuying on 08/12/2016 - 10:49

          @LoveBargain15:

          Associated, but not a Store Rep. All I can do is pass the messages onto those who I am associated with. I can't make any decisions for the company as I'm not employed by them.

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