Damaged GoPro Silver - out of Warranty, What to Do?

haji on 14/12/2016 - 12:46

We purchased a Go Pro Silver thanks to OzB 2 years ago. The USB port caved in and haven't been able to get it repaired anywhere. Apparently this is a very common problem with the Silver. Long story short, GoPro can't offer to repair it due to cost issues so they are offering 20% discount on a new item (I do have to send the damaged one apparently, could have sold it) which sucks as the camera had significant QC issues.

We will be going overseas next month so I can claim TRS if I do get a new one, so the latest Hero5 Black would come to $569.95-20% = $455.96 and then TRS refund would bring it down to $414.51, which is $15 less than what I paid for the Silver, however I would feel ripped off. I was going to ask what would you do in my situation? Try looking for a repairer, bite the bullet and get a new GoPro or give my money to another brand?

Thanks.

General Discussion

Comments

  • coffeecoffeecoffee on 14/12/2016 - 13:04

    I'd be quoting consumer law to them and getting it fixed. Warranty means nothing if it's faulty within a 'reasonable' time. Especially if it's a known issue with that model.

  • jzdhgkd on 14/12/2016 - 13:15
    +1

    I don't own one but a quick googling suggests that both the mSD card and battery are removable. Maybe you can buy a battery charger and card reader and bypass the usb port altogether? Would be much cheaper than either of your options.

    • haji on 14/12/2016 - 13:23

      Yeah we tried that, bought external battery charger. It switches on, some of the display comes back on but not functioning fully. Some other bits and pieces must have been moved when it was at a repairer who couldn't end up fixing it.

      • hellbound on 14/12/2016 - 16:50
        +1

        You'll have problems getting Warranty repair if someone other than go-pro has cracked it open and made changes that broke it further.
        Personally I'd take the 20% discount and get a new one.

        • hell0 on 14/12/2016 - 16:54

          "You'll have problems getting Warranty repair if someone other than go-pro has cracked it open"
          Yes, had they not damaged it further then maybe you would have a better chance. I would go back to the repairer and ask they fix their mistake and then work with GoPro.

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