Dick Smith SURGE INTERCEPTOR 8-Way Surge Board Insurance

snuke on 27/12/2016 - 18:30

Hi, I am wondering if anyone out there has the owners manual for the DSE SURGE INTERCEPTOR 8-Way Surge Board (M78101).
I thought I had kept one, but can't find, and 30 mins+ of googling has gotten me no where. I am trying to find the contact details for making a claim, in the long hopes that the insurance offered with these boards is still valid

Link to the boards old web page - http://wayback.archive.org/web/20130602030506/http://dicksmi…?

I did make a claim with them back in Jan 2013, and it was painless, boarding on pleasant. Far simpler and probably a damn site cheaper than dealing with my insurance company if it is at all still possible.
Any further info would be greatly appreciated.

Electrical & Electronics

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Comments

  • holdenmg on 27/12/2016 - 19:55

    Hi,
    The only claim information that I could find was:
    http://au.pricepedia.org/sell/surge-interceptor-8-way-surge-… and it talks about a 5 year Guarantee…

    All Connected Equipment Warranty Claims must be notified within 14 days by phoning 1300 660054 and requesting a claim form or by writing to:
    DSE Holdings Pty Ltd
    Surge Protection Device - Warranty Claim
    PO Box 500
    Regents Park DC NSW 2143

    BUT, I'd guess that you would have to hit up the Receivers/Voluntary Administrators now… https://www.dicksmith.com.au/da/warranty-receivers/

    Also, I found this image online… https://i.ebayimg.com/00/s/MTYwMFg5MDA=/z/oKoAAOSwZ8ZW~Dj4/$_35.JPG is this it?

  • snuke on 27/12/2016 - 19:59
    +2

    Thanks, I sent a PM to user djfish31 as they posted this deal about the boards a few years ago - https://www.ozbargain.com.au/node/90767
    They have still have some in their boxes, so can email me the details. Once I have them I will post here for reference, and also what happens with the process.

  • snuke on 29/12/2016 - 09:33

    So here are the pics user djfish31 took from the owners manual
    https://i.imgur.com/QZABgJI.jpg
    https://i.imgur.com/R6QK3Te.jpg
    https://i.imgur.com/0VCDLp1.jpg

    I called the numbers provided:
    02 9642 9100 - No longer connected
    1300 660 054 - Message that office is closed until Jan 3rd.

    This 1300 number links to https://www.dicksmith.com.au/da/warranty-receivers/
    Which has this info:

    Faulty Stock – Purchased on or before 4 January 2016

    b) Dick Smith Branded Items
    For Dick Smith branded products, you are an unsecured creditor of Dick Smith Electronics Pty Ltd. Please contact the Voluntary Administrators, McGrath Nicol to lodge your claim with them. The McGrath Nicol contact details are:

    02 9338 2638
    [email protected]

    Not sure if that is 100% relevant, as it's the insurance I am after, which probably doesn't exist anymore.
    I will wait and call the 1300 number again once they are open.

    • CacheHunter on 29/12/2016 - 22:06

      Hi snuke, two observations that might help you get at least something.
      (1) The owners' manual refers to 'warranty claims', not insurance. The two are very different things legally. (Most) Insurance is backed by the federal government, so NRMA went bust and your house burned down you'd be ok as the government monitors insurance companies closely. Warranties are a different ball game. If you fill in the unsecured creditor paperwork, make sure that you refer to 'warranty' as legally there is/was no such thing as insurance offered by DSE (except maybe for some extended warranties that were sold under the DSE name, but actually provided by an insurance company).
      (2) Under company law, your 'warranty claim' means that you are an unsecured creditor, the same as everyone else that the company owes money to that doesn't have some form of priority claim. The size of the debt that they owe you is equal to the value of the warranty claim. If you lodge the paperwork, you can probably expect to have to wait years before receiving something between $0.00 and $1.00 for every dollar of your claim. Not much good to you now, but if the amount is big enough, may still be worth putting the paperwork in anyway and seeing what you get and when. That said, this article suggests that it is likely to be closer to $0.00 - http://www.smh.com.au/business/retail/dick-smith-creditors-f…

      The bottom line is, it looks to me like you are unlikely to get anything back quickly (if ever) from pursuing the warranty line, but if the hastle isn't too great, might be worth doing anyway and count anything that you do recover as a bonus.

      • snuke on 29/12/2016 - 22:19

        That's pretty much as I read it. When I read the unsecured creditor part, I figured it was not really worth pursuing, for the exact reasons you stated.

  • djfish31 on 16/01/2017 - 21:37

    Have any luck?

    • snuke on 17/01/2017 - 07:16

      No, as above, unsecured creditor. I could register, but why bother.

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