Vodafone's online systems are actually so hopeless that when you ring them (after the website doesn't work as per usual) it gives you a multiple choice about where to go depending on which stage the website failed at - neither of which suited the stage it failed at for me.
After getting to a person - who obviously informed me about this thing called the internet and a website that allegedly makes everything easier than calling before he said hello - I was told that I now have to go back to Coles and have them "rescan" the SIM card. Apparently the third world slave being employed by Vodafone thinks that I stole the starter kit because apparently no one scanned it at Coles (no idea how I paid for it).
Has anyone else been told to go back to the place of purchase and "rescan" the SIM card? It seems like horseshit to me.
I once bought an Optus SIM from Coles and it would not activate online. I rang up customer service at Optus and they could not activate it either and they told me that the SIM must be faulty and to return it to the place of purchase for an exchange. I took it to Coles and the lady there had to go through quite a bit of button pressing to speak to optus to confirm that the SIM was faulty and Coles then gave me a new SIM which worked.