This is insane, I bought a Bose Soundlink Mini II 4 months ago, but now the cradle isn't providing charge to the unit.
Microsoft Store aren't helping me at all as it is outside 1 month to return it…
Has anyone else had troubles dealing with returns/replacements with MS?
Interesting you say that, I said to the rep, "what if I bought a Surface Pro and it failed after 4 months would you help me out then?" which he ignored twice.
by the way do they (ms store in sydney cbd) has something like "14 days refund no question asked" policy, just like apple store?
I should have clarified this is for the online Microsoft Store.
After 1 month they don't want to know any issues at all if it's not a MS product it's ridiculous. They are trying to palm me off to Bose..
Had a similar issue with my mini.
Just a couple of questions:
Does it charge when you plug the cable into the mini itself - if so call Bose customer service and they will likely send out a new cradle free of charge.
If it's not just the cradle, visit the bose website and make sure firmware is up to date. I updated mine and it went back to charging as normal.
Otherwise call Bose Customer service and you will probably get a quicker result.
Cheers mate. Fwe upto date, and it charges fine directly into speaker.
Will contact Bose now cheers. But seriously disappointed with MS store.
On the other hand Bose customer service is usually good in my experience.
I have refunded something in store (Syd CBD) for something purchased online no problem.
For a major fault you have the right for a repair, replacement or refund (your choice).
https://www.accc.gov.au/consumers/consumer-rights-guarantees…
This is under Australian Consumer Law and a company is not allow to bypass this.
Talk to them again and say your item has a major fault and you would like them to (replace/refund) it under ACL.
If they don't, put in a complaint/call to the ACCC.
First off they can't refuse you because you have rights under ACL. Sounds like the staff member you spoke to was being difficult or thought you were trying to return it for change of mind.
If I were you I'd go straight to a BOSE store. They'll help you , probably give you a on the spot replacement. They have a reputation to maintain and usually have very friendly staff.
Where is MS online store based? If billed and dispatched from MS Singapore, does the ACL apply? If billed or dispatched from AU you should be on stronger ground to complain under the ACL. Bose sound more promising as they have an interest in keeping you happy. MS, less so.
we never had a problem, we had issues with our band 2, first time they replaced with no hassle even tho was bought in a different store, second time few weeks back band2 problem again and they refunded cash because MS not making bands anymore..but no problem at all… really impressed with their service… maybe because was a MS device?