Received Replacement Order and Original from Amazon - Pay for Return Shipping

urzu on 13/01/2017 - 16:54
Last edited 13/01/2017 - 18:57

Hello all,

I ordered a 525gb ssd from Amazon France at the end of November 2016. By December 28th I hadnt received the order so I contacted Amazon who refunded my postage and recommended I contact them again if I hadn't received the order two days later. I didn't receive anything, so they offered to send me a new unit.

I agreed and received the new ssd a couple of weeks later.

Today, my first order turned up. Not being sure which order this was, I signed for the delivery. Realising it was the original ssd, I contacted Amazon France.

They apologized and ask I send it back. At first they said I should just print their return sticker and send it. The sticker they got me to print asks for me to pay for postage. I explained to them I am in Australia and asked they give me an international prepaid sticker. They explained there wasn't such a thing and that I'd have to pay for return postage to France, and they'll refund me for it.

I don't feel like chasing up an elusive refund on postage for weeks. How does Amazon even process refunds of this sort anyway?

Any ideas on what I should do? They were easy to deal with by sending me a replacement unit, so I'd like to do the same and give them back what is theirs, but not if it costs me anything…

Edit: I've contacted Amazon and will actually buy the SSD from them minus shipping costs. So €78 for a 525GB SSD. Not too shabby!

Electrical & Electronics

Related Stores

Amazon FR
Amazon FR

Comments

  • currentfad on 13/01/2017 - 17:04
    -1

    Hell no. They should pay for it.

    • urzu on 13/01/2017 - 17:18

      They claim they'll pay me back if I include a copy of the receipt for shipping but that seems like a dubious claim. How do they plan on executing the refund? I agree though, they should make things easier

      • stumbows on 14/01/2017 - 17:25

        Just FYI I bought something from Amazon US and needed to send it back. They did the same and asked me to pay for shipping. I just went to online chat and sent them a photo of the receipt. They instantly credited me back to the card I had linked with my Amazon account. It was literally 5 mins effort. Just for future reference as I have seen you are now buying it.

    • KnownSystemError on 13/01/2017 - 17:18
      +1

      They are offering to pay for it.

  • KnownSystemError on 13/01/2017 - 17:18
    +2

    I had a similar situation. They don't have a pre-paid return label from Australia to France which is understandable as they wouldn't have this setup with every country around the world. I paid upfront and told them how much it was. They issued a refund of what I paid without even asking to see a receipt. It was very quick and no hassle. I wouldn't be worried.

    • urzu on 13/01/2017 - 17:24

      Could you explain how you did things? Did you have to nominate a credit card number?

      • KnownSystemError on 13/01/2017 - 17:39

        I sent the item back and then called customer service offering to email a copy of the receipt. They said that the amount 'sounded right' and issued the refund to my credit card which I used for the original purchase. You may need to send email but it all happens very quickly.

  • JetLi on 13/01/2017 - 17:25
    +2

    They will just reimburse the postage costs back to your credit card once you email them a copy of the receipt, it's a simple process, no need to over analyse.

  • sane on 13/01/2017 - 17:56
    +1

    Amazon are trustworthy, they will pay you back.

    Mind, you might find you can sell it here for more than you paid originally.

    • urzu on 13/01/2017 - 18:00

      I don't know if I have an option to purchase it from them… wouldn't mind though

    • urzu on 13/01/2017 - 18:58

      I hadn't thought about buying it. So I offered Amazon to buy it at the original sale price and they ok'd it. Sweet! Thanks for the suggestion

  • Adz81 on 13/01/2017 - 19:02

    They did the right thing by promptly supplying an additional item when the first one went missing, why wouldn't they do the right thing here?

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