This may serve as a warning for those who plan to purchase through ShoppingDaily/APUS/ShoppingSquare…
In late September last year I purchased a Samsung Galaxy S7 Edge from ShoppingDaily via eBay. Within about 2 weeks I experienced issues with the phone whereby it would freeze within minutes of use and get stuck in a bootloop. I tried removing my SD card, clearing cache, and multiple factory resets to no avail. I contacted ShoppingDaily and got an RMA. I sent the phone back to an address in Silverwater to "APUS Computing". As you may be aware APUS is also affiliated with Shopping Square and it seems ShoppingDaily.
This is where the problems began. The phone was delivered on the 16th November. I followed up once a week from the delivery date and didn't get a response until the 11th December. The response stated the had only "just received the phone" and were passing it on to their technician. A week later I received a response stating it was going to the "supplier" for repairs. Weeks passed with no response to my follow up messages and finally on the 9th January I get a response saying it's with the supplier.
The poor communication was starting to raise all sorts of alarm bells. I decided I had given them the benefit of the doubt too many times and raised a PayPal buyer protection claim on the 11th January. I was able to escalate this claim and it was marked as "granted" awaiting return of the device. I attached a screenshot of the seller confirming he had receive the item and I also provided a screenshot of the tracking through AusPost showing the delivery date. PayPal then rejected my claim on the basis I was unable to prove delivery of the phone. This is ridiculous as the seller has said in numerous eBay messages he has the device. I called PayPal to try and explain my case. I was able to "appeal the case" and attached further eBay messages from the seller which he clearly states he has "just received the device". PayPal took a couple of days and has now rejected the appeal too. The e-mails are seemingly insufficient and they want a receipt from AusPost. I didn't get a receipt because it was reply paid. How is an e-mail from the seller confirming they have the item insufficient!?
Not sure what to do next. I'm travelling overseas for 3 weeks and am very disappointed I will not be able to use the S7. It's been 3 months of dealing with this and I'm pretty over it.
Any suggestions?
The problem with aust post receipt is that it does not itself show the address and the name of the receiver.
In the past, when you send an item via registered post, you can request a slip which they can attach the tracking number as well as the name and address of the recipient. However austpost no longer does this and simply give you the standard receipt with the tracking number.
This receipt by itself does not mean you've sent the item to the recipient.
Tl:Dr it's hard to prove you sent the item via aust post.
In regards to OP, it sounds like you'll have to wait until the phone is fixed via warranty.
May I ask why you didn't get a phone via contract? Just wondering.