Number Porting Issues (Rather Long Story)

wcm8382 on 13/02/2017 - 20:36
Last edited 14/02/2017 - 00:07

Like many OzB members, every month I port my number across to a different network. For the last couple of years, I've experienced no issues whatsoever, and every port initiation was successful. However, for the very first time, I'm experiencing a major issue that's giving me quite a headache.

It all started when I ported my number across from Vodafone to Optus about a month ago. As soon as I confirmed that my number was ported successfully, I ported across to Vodafone again. In other words, I did two ports in a matter of 20 or so minutes. The reason I didn't use the Optus SIM was because it was a $2 SIM with no credit.

On the 28th day of using the Vodafone SIM, I attempted to port my number over to Optus. However, I got a message saying that the mobile number I'm trying to port is already active on the Optus network. I found this strange and asked myself how could this be as I was using an active Vodafone SIM? I went onto Optus chat and explained the situation and requested that they cancel my active Optus mobile number from their end so that I could initiate the port. I requested this twice and was assured that it would be done. However, this didn't happen as I still couldn't port my number across to Optus.

I had had enough with the incompetent staff from Optus, so I ported my number with Vodafone to Kogan Mobile. However, this also proved to be unsuccessful. I called Kogan and they attempted to initiate the port from their end but the port still hasn't happened. I have a good feeling that it failed because of the issue I have with Optus still having my number on their system, and I'm quite certain that my name and DOB are accurate on both networks so I don't think this is the cause.

Has anyone experienced something similar to this? Can anyone suggest how I can resolve this issue?

Thanks.

Mobile

Comments

  • realfancyman on 13/02/2017 - 21:00
    +1

    The issue is with Vodafone. They need to re-issue the port completion advice. Once you find someone that knows what your talking about it will be trivial for them to fix the problem, it will only take a few clicks. You might have better luck in-store.

    • wcm8382 on 13/02/2017 - 21:08

      Thanks for the info. I've contacted Vodafone and will wait to see what they say.

      • realfancyman on 13/02/2017 - 21:08

        No problem. Keep us updated.

  • [Deactivated] on 14/02/2017 - 12:10

    bonus tip, never port a number more than once in a 48 hour period, delays with some carriers porting systems can mean you end up with issues like this, also issues with calls and texts.

    i've never had this issue myself, but if the problem is voda and optus, try porting to telstra? when they send out the port completion hopefully everyone elses systems will get updated properly.

    • wcm8382 on 12/03/2017 - 23:35

      Will keep this in mind for future ports. Thanks

  • dcmmm on 01/03/2017 - 19:26

    How did you port to Optus with $0 credit? I'm trying to do the same thing except when I try to activate SIM online, it doesn't allow me to activate unless I put in credit card details for a recharge.

    Any help would be appreciated. Cheers!

    • wcm8382 on 12/03/2017 - 23:30

      I didn't have to provide any cc details, but, in hindsight, I should have waited a bit longer to port out.

  • wcm8382 on 12/03/2017 - 23:35

    Successfully ported over to Kogan with Vodafone's help. Yet to port over to Optus but have been told it should work now. Will attempt when Kogan credit expires.

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