Anyone had to make a claim on one of the extended warranties that come with credit cards? Was your experience good, bad, or indifferent?
I have a Surface Pro 3 which is showing a problem with the display (yellow band on left edge of screen). The warranty expired 5 months ago but my CBA card has an extended warranty from Allianz.
I'm curious to know if the claims process was easy and who repairs it. Can I expect it to be sent to Microsoft for repair, or some other repair shop?
Yeah, I'm going to go in and chat to JB hifi about this. I think 2.5 years is a reasonable time to expect no faults (even if it is a minor failure and still useable), but it might not be as straightforward at least from this PDF
I've already emailed Allianz so I'll see what both of they and JB Hifi come back with.
Seems common or "known"
Or…
Note - For out-of-warranty devices, please request a call during the phone support operating hours
https://www.microsoft.com/surface/en-au/support/contact-us
Interesting, I might try that out and see what the response is. I've already submitted it by some other form on Microsoft's site and it showed a $750 out of warranty charge but I'll try here as well, maybe I get a different answer.
please be a guinea pig and find out the allianz process for us. I have a TV that is about to die out of warranty but still within the 1 year cc extended warranty and I am weighing up my choices.
I've already called Allianz on 1800 837 177 and was told this dept is closed til Monday. I was given their email address ([email protected]), so I've sent on the details and a copy of the receipt on, which the lady said is all I should need. I'll post back when I hear from them, but I may end up going with JB hifi if they accept my claim there.
Just use your rights under consumer law
provided you have proof of purchase and that you didn't cause the fault they should help you out