Issues with Telstra Bill

Diji1 on 22/02/2017 - 20:09
Last edited 22/02/2017 - 20:18 by 1 other user

Telstra, Australia's most expensive ISP that cannot keep the internet working, just sent me a bill for approximately half of what I should be paying for internet. I am under contract and the bills arrive at the same time every month and I have changed nothing.

What should I do? See my first instinct is to hehehe ignore it but then they've probably shifted me to 33Mbit internet with a 10GB cap without telling me, how the f am I supposed to know? So now I have to chase my Australia's most hopeless ISP because they cannot bill me like a company that started yesterday wasting my time` speaking to some moron that has no idea what is going on most likely and will f it up more.

What should I do?

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Comments

  • spackbace on 22/02/2017 - 20:18
    +10

    Why are you with Telstra? You've been bagging them for ages now

    Oh wait, 2 year contract… lol

    • [Deactivated] on 22/02/2017 - 20:37

      You can get out of contract by paying a Fee.

    • Diji1 on 22/02/2017 - 20:47
      -1

      Because the choice is ADSL or Telstra.

      • AssociatedWattoWatson123 @ Telstra on 23/02/2017 - 00:44

        What do you mean ADSL or Telstra?

    • garetz on 22/02/2017 - 21:28
      +2

      You can get out of the contract by stating you are not getting the service you are supposedly paying for.

      • bjdchwr on 22/02/2017 - 22:37
        +1
        • TIO will help you if you need any assistance…
  • robbyjones on 22/02/2017 - 20:20

    Just pay the bill they sent you and leave it at that. I would, however, put aside the money just in case.

  • ronnknee on 22/02/2017 - 20:31
    +3

    they've probably shifted me to 33Mbit internet with a 10GB cap without telling me

    Aren't you able to check online to be sure?

  • Axelstrife on 22/02/2017 - 20:36

    Pay it andwait and see if they did change your plan then you complain and bitch to then.

  • ozhunter on 22/02/2017 - 21:33
    +1

    See my first instinct is to hehehe ignore it but then they've probably shifted me to 33Mbit internet with a 10GB cap

    Login online and check

  • AssociatedWattoWatson123 @ Telstra on 23/02/2017 - 00:41
    +3

    May I first suggest checking out the Telstra 24/7 app to see the plan your on? If that doesn't work, feel free to check the my account online page

    https://www.my.telstra.com.au/myaccount/home

    If your still out of luck give me your phone number via private message, I am happy to check your account when I get into work later today and give you a call to see what the go is if you can't find out the information online.

  • airzone on 23/02/2017 - 01:26

    10GB cap

    Sorry, are we talking about an ISP in 2017? Oh wait, of course we are - Telstra.

    • spackbace on 23/02/2017 - 01:41
      +1

      Don't quote part of someone's lies stories, it just makes you look stupid

      but then they've probably shifted me to 33Mbit internet with a 10GB cap

      • airzone on 23/02/2017 - 12:43

        If you knew how much I have paid Telstra in excess data charges over the last 12 months… Luckily I moved off them the minute the contract was up.

  • dylanando on 23/02/2017 - 10:57

    Ive kinda had the same problem, After the lengthy installation of cable i was charged for one month and now its not even on the bill? I am however being charged for the 'speed boost' but no internet.
    Will keep funds aside just incase but sigh

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