Hi,
I am currently with Optus NBN.
I should have 100/40 speeds as paid for but I am getting <10mbps wired connection. They said it's because there is too much congestion on the network and they are waiting for NBN to upgrade it. It's been almost 2 weeks.
What I can do? Would I be allowed to cancel my contract because of this?
Edit: if I cancel and join another company, will this problem still be an issue?
Skymesh is great, but I have to warn that their speeds to USA isn't very good around 8-10PM in the evenings. Most other countries work fine, but apparently, Vocus which provides the backhaul infrastructure to Skymesh isn't quite setup for routing to USA.
Here are some speed tests I just done today at 9.20PM using my 50mbps connectiom.
Washington DC, USA (3.24 mbps)
http://www.speedtest.net/result/6106795463
Christchurch (13.39)
http://www.speedtest.net/result/6106797946
Sydney (47mbps)
http://www.speedtest.net/result/6106800191
As you can see, there is no congestion issue locally but there is a lot of congestion to servers Outside of Australia and the speeds become slower than ADSL2+ in the first test.
Still, they are miles better than a lot of other providers. Nuskope didn't have this issue when I was with them, but their pricing is rather expensive ($95 dollars a month for 500GB @ 50mbps)
They said it's because there is too much conjestion on the network and they are waiting for NBN to upgrade it.It's been almost 2 weeks.
Google it. People wait months/years for these upgrades.
What I can do?
Not much. Probably check with a neighbour who was a different ISP, to see if they get better speeds in peak periods.
Would I be allowed to cancel my contract because of this?
Probably … but if the congestion is really on the nbn side, what's your alternative? switching ISPs isn't going to help. mobile broadband?
You can wait for them to upgrade it, or you can negotiate with optus and see if they allow you to break out of the contract.
Talk to the customer retentions team or voice your complaints to Yes Crowd NBN forums
Consider yourself lucky, I have to wait another 2 years before I can be disappointed by the lemon that NBN is.
Optus NBN seems to have a lot of problems, otherwise would've got MyRepublic FW
telstra ftw
I got banned from Optus' Facebook page, they aren't interested in hearing your complaints.
Pretty sure nbn is the same no matter who the retailer is.
You are likely to have same issues if u switch.
Cancel and come over to Skymesh!