NAB or AMP contact centre?

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  altomic on 01/04/2017 - 14:54

  my brother started in the call centre of a very large Australian Company (which has branches around the world). he has a business degree. he was in the call centre for 2 years learning the ropes. applied for an internal position doing some other job (advanced), then 2 years ago went for a Business Analyst position and landed that. he's thrilled as it's what he has been wanting.

  persistance.

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    devpress on 01/04/2017 - 15:18

    persistence

    FTFY

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  holdenmg on 01/04/2017 - 17:00

  My recollection is that some people found the sell, sell, sell culture at
  NAB didn't sit well with them and that there were quotas and targets that
  were very high. I hope that those that achieved them can sleep at night.
  Read: http://www.abc.net.au/7.30/content/2016/s4588207.htm

  So, lots of arms to the NAB Octopus and your need to be able to spot opportunities
  and know what to do (and claim Credit for the referral).

  It pain me to say it, but I'd prefer AMP.

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  [Deactivated] on 02/04/2017 - 02:10

  Sure. I work for AMP. Pay wise they aren't market leaders however work life balance is excellent. If you have an idea to improve customer service, leaders will support you. Directors are keen on helping with mini projects which isn't very common. There is great emphasis on Lean Six Sigma. Overall I have had great 6 years in this company. I havent worked in the contact centre space but have done some projects for them and generally team leaders have been very supportive and have never been a barrier for any projects.

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  trustnoone on 02/04/2017 - 02:46

  I'd honestly make a fake account for glass door and search for both of your companies on there, sometimes it gives good insights about what the specific feel of the company is, (the culture?). Though its usually a place I see employees venting when they get fired XD but at least they say how they feel.

  If it helps, I've heard a of a few people starting off in a sales area and moving from there into engineering or finance jobs so I think its a good idea.

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  bobbified on 02/04/2017 - 12:55

  When it comes to call centres, you're not going to get much difference when it comes to the company you work for. There's two types of call centres - inbound and outbound. Outbound are the ones where you call people to either try to sell a product or get some sort of information from the person you're calling. Inbound centres are the ones that you wait to receive calls to provide answers to the questions customers call in for or to update their information.

  I give credit to the people who work in call centres because I would never be able to work in one myself. All your time on the phone is timed and there's generally set breaks each day.

  But since you're starting out, I won't try to put you off. The most important thing is to realise that the hard work doesn't just stop once you get your foot in the door. It's the need to stand out amongst all your colleagues that's difficult. Your finance degree isn't going to mean much when you're sitting amongst 20-30 people who are all doing the same job. Internal networking is going to be very very important. If you're the guy who sits there and just does their job day in, day out and doesn't associate with anyone, it'll be very difficult to move out of the team.

  You have to continuously ask yourself - if you were the boss of another area, why would you choose you out of everyone else for another position?

  I was lucky to be able to move through a big company relatively quickly because the boss of another area saw something in me and he opened lots of doors for me. I'm no suckup or brown-noser, but I do network. I don't do it on purpose, but it's just my personality to chat to anyone and everyone.

  I think back now and sometimes I think it's better to start at a smaller company where your role isn't so tightly defined and that'll allow you to get exposure to everything quickly. The people in charge can judge your potential much easier than a large company where there's lots of people and you're doing a single function for a much longer period without the opportunity to show all their true abilities.

  The smaller company allows you to move through the different areas much easier without all the large company politics and it'll give you better all-rounder experience. It might also give you an idea of what you do and don't enjoy when you're looking for your next position.

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  rubenastley on 02/04/2017 - 14:45

  Thanks for the reply everyone. I understand it will be brain numbing work but i'm up for the challenge. I'll give it a go and hopefully be able to learn the ropes of company culture and be successful.

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    holdenmg on 02/04/2017 - 15:00

    Good luck with it.

    I'd also suggest as a Finance Graduate you look @
    http://www.finsia.com/learn-grow/careerconnect-program

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    [Deactivated] on 02/04/2017 - 15:59

    Dont be too worried. I was in the same position as you after Uni. I started at CBA contact centre then moved from CBA to AMP. Started as admin and worked my way up. Just don't get stuck in a contact centre. Have the drive to move up and opportunities will come to you.