Recently realized that my wife's Spintel Mobile account has been getting direct debited since last September 2016 after it was ported out to another provider.
First phone call I was advised that you have to request at the time of porting out that "you must advise us if you wish to close the account". (What the ?)
3 phone calls later and threat of Ombudsman intervention I am still waiting for the refund.
If you have ever been with Spintel check your debit transactions.
Cheers
bh
I hope you do find a way to get a refund, but unfortunately you might have some trouble getting it since it says in their terms & conditions
5.5 Unless stated otherwise in this Agreement, 30 days’ notice is required to transfer Services from us to another provider.
One phone call, wait reasonable time for action and then ombudsman is always the way to go
Thanks for the replies will put a complaint in over the break.
To keep them honest.
I said to the supervisor for him to pay my PayPal and he could claim the money back from SpinCrim. (silence and the sound of crickets).
Thanks again.\
bh
You're doing it wrong.
ISPs have long since worked out it's more profitable to create scripts that constantly lead the customer in circles without their money being given back after they've committed fraud. The customers then spend hours, days or months dealing with this ridiculous system in a vain attaempt to avoid being defrauded and apparently enough of them give up for ISPs to be making bank still by defrauding people.
Don't be a fool.
Request what you want once - then immediately go to TIO.
Make a TIO complaint now. You are being defrauded by criminals. At the very least Spincrim will be fined $40 regardless of TIO outcome.