Online purchase, store pick up, they've sold my TV

Ldutchcakes on 22/04/2017 - 16:08
Last edited 24/04/2017 - 10:53 by 1 other user

Hi All,

Purchased a TV on Harvey Norman Online in a sale (Hisense series 7 55inch 4k UHD) for $400 off rrp. Didn't choose the free delivery as I have very limited availability and am never home. So I chose a store that had stock, this store is quite far from me though (35-40 minute drive each way).

Purchased and paid 13th, got purchase and stock confirmation on the 15th. Went to collect it today.

Anyway, they didn't have my TV as they'd sold it to someone else. Now they're trying to organise another TV from another store… but can't deliver for another week. I am only free this Monday and not available for their delivery date.

Where do I stand from a consumer perspective? They keep saying there's nothing they can do… at this point it will be 2 months before I can find time to be home for a delivery.

Help!

Update: So got a delivery today in a private vehicle, looks like they may have gotten one of the store members to deliver it? Anyway, after many arguments over the phone, I got the product I paid for (nothing more, nothing less) and i'm happy with that.

Electrical & Electronics

Related Stores

Harvey Norman
Harvey Norman

closed Comments

  • Slippery Fish on 22/04/2017 - 16:11
    +31

    Grab a TV of similar size and start walking to the door with it lol.

    • ronnknee on 22/04/2017 - 16:20
      +19

      That's theft however you justify it.

      • PJC on 22/04/2017 - 18:18
        +2

        Even if OP's receipt covers the price?

        • ronnknee on 22/04/2017 - 18:27
          +1

          Yes. The agreement between OP and the store is $400 for Hisense Series 7 55" TV. He cannot just walk away with $400 worth of other items.

          Suppose that he could for the sake of argument. He could also return to the store with the same $400 TV invoice and pick up another $400 worth of other items. Rinse and repeat. Do you see how that could be a problem?

        • jelko on 22/04/2017 - 21:54
          +20

          He didn't buy a $400 TV.

        • ronnknee on 24/04/2017 - 19:47
          +1

          @jelko: My bad, I read incorrectly. Replace $400 with an arbitrary amount since OP didn't specify. However, the principle still stands.

      • Slippery Fish on 22/04/2017 - 19:18
        +6

        So you are suggesting terrorism by child? Op should get 4-5 kids, tell em to play with everything then refuse to control them or leave until they give him his TV or a better one.

        Im full of moraly bankrupt ideas lol. Your judged by your actions not your ideas thankgod.

    • [Deactivated] on 23/04/2017 - 09:23
      +10

      Get a sense of humour, nerds!

      • rokkz on 24/04/2017 - 08:21
        +4

        People have zero theses days as you can see in the next response, even lol after they still don't get it.. wth lol

    • imahapyboy on 24/04/2017 - 12:31

      grab the tv stand as bonus

  • holdenmg on 22/04/2017 - 16:21
    +18

    Show them:
    https://www.youtube.com/watch?v=4T2GmGSNvaM

  • petry on 22/04/2017 - 16:24
    +5

    This is quite normal for Harvey Norman. Does your state have a fair trading tribunal?

    if it does contact fair trading - if it doesn't then your states fair trading department will probably be of no use.

    Good luck.

    • spackbace on 22/04/2017 - 16:32
      +64

      Fair Trading/ACCC - "Are they getting you a replacement tv in a short period of time?"
      OP - "Yes"
      Fair Trading/ACCC - "So wtf do you want us to do…?!"

      • dizzle on 22/04/2017 - 20:52
        +4

        That's right.

        The customers rights in this case are either the store supplies the Tv within a reasonable time, or provide a full refund. Yes, HN shouldn't have sold it, however they are trying to get a second TV.

        It's up to OP to decide whether they want to wait for the TV (and keep the deal), or get a refund and take your business elsewhere.

    • imahapyboy on 24/04/2017 - 12:32
      -1

      ACCC on this????? wtf, you are wasting my tax

  • spackbace on 22/04/2017 - 16:31
    +4

    Organise to have it delivered to a relatives or friend.

    Cmon, they can't help your shitty availability! They're obviously trying to get you your TV, they're ticking the necessary boxes…

    Stop being a shit customer and just work around the issue, there are ways.

    • bobbified on 22/04/2017 - 17:29
      +49

      I'd understand your comment if OP was calling and asking for the TV to be put "on hold".

      But in this case, OP has paid for the TV and simply needed to physically go to collect it. The process and service is offered by HN themselves.

      So I'd say that the OP should have a reasonable expectation that the product would be there for his collection on the agreed date. He has every right not to be happy when he's then told that the product he's already paid for has been sold to another customer.

        • bobbified on 22/04/2017 - 17:41
          +23

          I get what you're saying, but is a week really that long for HN to hold it? Most people work Mon to Fri so they only get the opportunity once a week to collect things.

          If it hadn't been paid for, then you can understand HN selling the product to someone else that might want it.

          But it has already been paid for - was HN expecting that that the person who's paid for the TV will simply forget about it because it's been a week and they haven't collected it? So they go and sell it to someone else?
          I've never used Click and Collect before, so I don't know if there's any particular time periods specified in their conditions. I would expect that they'd at least try to make a courtesy phone call if they haven't heard from a customer, before reselling the product.

        • spackbace on 22/04/2017 - 17:43
          +3

          @bobbified:

          Yeah I would've expected a call

          I just checked online and old 'ready to collect' emails and surprisingly I can't find a time frame.

        • gimli on 23/04/2017 - 00:04
          +4

          It depends. Op seems to have partially based his decision on apparent availability and ability to pickup​ at time convenient for him. As a minimum he should get a refund but I think there is a case to be made against hn for not delivering what they promised

        • bobbified on 24/04/2017 - 09:22
          +3

          @Spackbace:

          I decided to have a look out of curiosity - On the HN website, in the Click and Collect FAQs, it actually says:

          How long will you hold my order?
          Orders will be held in store for 21 days after which we’ll release the order and refund your account.

          (http://www.harveynorman.com.au/customer-service/click-collec…)

        • ascorbic on 24/04/2017 - 22:01

          @bobbified: That's right, HN is completely in the wrong here - nothing about "being a shit customer". The whole idea of C&C is that you can walk into the store to pick up the item at any convenient time (within their normal business hours of course). The item should've been held and available for immediate collection at any time after the confirmation because it had been paid.

      • macrocephalic on 24/04/2017 - 10:19
        +2

        He does have a reasonable expectation for it to be there; they (profanity) up, but how can they fix it? They can't magically make one appear, and just because he won't be at home for the next month isn't their fault. He should just have it delivered to a friend, relative, or workplace.

        • bobbified on 24/04/2017 - 11:00
          +2

          I agree that they can't make the exact model TV appear, etc if the OP insisted on that particular model only.

          They've definitely screwed up and now it's just a matter of what they could/will do about it (and really, there isn't all that much!).

          What's happened has happened.

          From a Customer Service point of view though, the logical (and probably easiest) fix would've been to offer a refund or a free upgrade to a similar model of a TV that was already available in the back store room. (With HN's margins on these things, a "free upgrade" doesn't necessarily mean copping a loss).

    • Slippery Fish on 22/04/2017 - 17:30
      +6

      Lol my sentiments, but seriously hn are shithouse for customer service so sorta deserve it…

      • spackbace on 22/04/2017 - 17:33
        +5

        There's no denying a mistake has been made, but it sounds like they're rectifying it to a reasonable level.

        • Slippery Fish on 22/04/2017 - 17:37
          +4

          I once ordered my mothers bday present for my sister off them, and some knives for her from me aswell and after a month and the bday was missed got a refund no notice… Never even contacted us lol.

        • spackbace on 22/04/2017 - 17:38

          @Slippery Fish:

          Ouch :/

        • Wystri Warrick on 23/04/2017 - 03:08
          +2

          @Slippery Fish: Hardly Normal strikes again

    • Almost Banned on 22/04/2017 - 18:07
      +2

      I've said less about another poster and had my comment banned.

    • Jackson on 22/04/2017 - 21:52
      +3

      While I do sometimes find you sympathise with businesses more than I would, and while I agree that HN have stuffed this guy around a little, I have to agree with you wholly that really this guys should just be able to compromise. Am I reading it right that they are sourcing a TV and throwing in the delivery he didn't buy originally and it's still not good enough? Surely if they can deliver it to his house they can get it delivered to the shop he was going to? Still, it's really a first world problem if I ever heard of one, but it just sounds like on both sides no one is thinking practically or willing to compromise

      • callum9999 on 23/04/2017 - 19:22
        -1

        An utterly stupid saying. We live in the first world, most of our problems are going to be "first world problems"…

        You didn't read it right, no. They aren't throwing in a free delivery, it was always free. The OP chose not to use it because it's inconvenient.

        They've therefore lost 2/3/4 hours of their time, not got the TV they ordered, won't receive it for another week and are now receiving it by a service that's inconvenient to them. Their annoyance seems perfectly justified…

        Good customer service would have been to source a similar TV there and then. Not required by law of course, but a perfectly reasonable answer to the somewhat aggressively phrased "what on Earth are they meant to do?" several people have been asking!

        • Jackson on 23/04/2017 - 23:01
          +1

          I read it just fine, he didn't get delivery initially regardless of if it was free, and the store rep offered to deliver it for him. What do you want him to do? pay him money for the privilege of delivery?

          Further, going without a new TV for a week is 100% a first world problem, he isn't doing open heart surgery via Skype on his TV, so he can build a bridge (there's another saying for you). It's not food, clothes, heat, running water or a roof. He can wait a week, and he probably has an old TV to use in the meantime anyway.

          Further, he managed to get a bargain by buyong a TV that was 40min away from home, so that's what is the real kicker here. It's a pain because it's so far which was a conscious effort the OP went to to save money.

          Having said that I agree it's annoying and he was stuffed around, and in a perfect world it wouldnt happen, but seriously when dealing with shops this big the person there is 9/10 times not the person who caused the problem, and unless you escalate it to someone who's responsible there's no chance Joe average rep will be able to do much for you

        • callum9999 on 24/04/2017 - 09:59
          -3

          @Jackson: No you didn't because you clearly said he didn't buy the delivery first time around and now he's getting it for free, as if it was some kind of favour. It's written right there, at least edit the post if you're going to try and pretend you didn't say it!

          Yet again, WE LIVE IN THE FIRST WORLD - OUR PROBLEMS ARE GOING TO BE PREDOMINATELY "FIRST WORLD PROBLEMS". Building a bridge is an idiom that has a rational meaning, criticising people in the first world for complaining about problems that exist in the first world is utterly, utterly moronic.

          Whether the TV was a bargain or not is completely irrelevant…

          That would be a valid point if I was expecting a resolution from "Joe average rep"… You are aware these stores have managers inside and aren't solely staffed by powerless reps?

      • Praeto on 23/04/2017 - 19:30
        +3

        I honestly don't understand how anyone would sympathise with the business here.. They sold an item that they'd already sold to someone else. It was no longer theirs to sell. Personally I'd just get a full refund and take the business elsewhere.

        • Rumstein on 24/04/2017 - 08:53
          +1

          When you buy online for in-store pickup, wires get crossed all the time. You are purchasing from the company HQ/online retailer, then they are supposed to communicate with the store and reserve the stock. Often, they don't let the store know, and they only find out when someone rocks up with a receipt that says "In Store Pickup". This happens frequently. Hell, the online stock availability is rarely accurate, and usually takes days if not weeks to update on purchase for various reasons. In-store stock checks are often just as innaccurate (Missing barcode, so sell under a misc code for same price etc = stock levels wrong).

          It's not really the brick and mortar stores fault, but they seem to be taking every step they can to rectify the issue. I am sure they offered a refund, but OP would have wanted the discount TV. He can request them have stock delivered to the store and pickup there again I'm sure.

          Retail is a shitty feedback loop. Customers expect the best service, so they feel entitled, then they treat staff like crap because "they are the customer", which makes them hate their job and the customers, resulting in poor service, the customer getting even more annoyed, and so on. While OP doesn't come across as a shitty customer, the staff seem to be doing everything in their power (Making a deal on a substitute TV is not in their power) so I sympathise with them here.

        • abb on 24/04/2017 - 09:43

          @Rumstein: > It's not really the brick and mortar stores fault

          So who's fault is the poor inventory management? It's either corporate, the individual warehouse, or both.

          Orders take a few milliseconds to transmit via the internet, products at the warehouse are barcode scanned on entry & exit, there's a database with all this information. Unless a TV was stolen (a distinct possibility if inventory is mis-managemed) someone at the shop has stuffed up.

          If the head office system can't reliably transmit orders to the store, OK, that's not the store's fault, but the store manager should be vocally complaining about the problem to corporate. (And maybe they are - Harvey Norman's systems look antiquated even by year 2000 standards)

      • dutchcakes on 23/04/2017 - 21:39
        +2

        Just to clarify, delivery and installation was a free option with the TV. I chose in store pick up instead as I didn't want to risk not being available etc. I even chose a store that wasn't close because no one else had stock.

        So them now giving me free delivery doesn't suffice, as this is exactly what I was trying to avoid, cancelling plans to work around them.

        And I was willing to compromise. I asked them to give me a like-for-like product (price of the TV NOT on sale). Theu declined.

        • Jackson on 23/04/2017 - 23:03
          -1

          So what TV were you going to take as a compromise? Odds on I bet your compromise was actually an upgrade.

        • dutchcakes on 23/04/2017 - 23:14
          +1

          @Jackson:

          Well they didn't provide an alternative… but I would have happily paid a slight difference and negotiated etc. if needed

    • dutchcakes on 23/04/2017 - 22:25
      +8

      Are you for real?

      My "shitty" availability is my concern and what I planned around. It is the reason I drove out of my way to pick up the TV. Had they simply had the TV there, or provided a TV of similar RRP, I would have been happy. But no, they couldn't even promise a morning or afternoon delivery. It is "Saturday" and "you'll get a call an hour before". So it's OK to inconvenience me and make me sit around waiting?

      I feel i'm entitled to a priority delivery at the minimum.

    • imahapyboy on 24/04/2017 - 12:34
      +1

      agreed, they can just give you refund, it's up to you take it or not

  • whooah1979 on 22/04/2017 - 16:38
    +1

    Where do I stand from a consumer perspective?

    What do you want hn to do?

    • holdenmg on 22/04/2017 - 16:43
      +6

      Say sorry for saying "It was the work of professionals, not everyday consumers" in 2012. lol

      • rawm on 23/04/2017 - 10:50
        +1

        5 years ago that was said? damn. Good times. We need another intelligent soundbite from Gerry!

    • dutchcakes on 23/04/2017 - 22:27
      1. I'm free monday. Deliver my product monday, or a product of equal value.
      2. If 1 isn't possible, let me pick up a product of equal value from a closer store on Monday when I am free.
      3. If 2 isn't possible, bend over backwards and get me priority shipping. Make a commitment to deliver it at a specific time on Saturday to work around my busy schedule. I can't keep the whole day free (they couldn't promise morning or afternoon, they could only promise an hour notice).
      • Jalif on 24/04/2017 - 01:16
        +9

        The Harvey Norman franchise have no motivation to fix this for you.

        The purchase was an online purchase, so is likely not considered a sale for the store, and is probably allocated to the Harvey Norman online store. If not it was probably negative margin.

        The store will not offer you more than the price you paid.

        If you paid $1000, they will offer you $1000 back, not the rrp of the tv now.

        The only reason a company would agree to this this to ensure a good customer experience. This is Harvey Norman. Customer satisfaction is a long way down the priority list.

        This appears to be a mistake.

        You are entitled to a refund or the tv you ordered, and a sincere apology.

        Anything else is just an overblown sense of entitlement.

  • petry on 22/04/2017 - 16:39

    'They're obviously trying to get you your TV' after selling it to someone else?

    Why are you calling the poster names? Trying to get the thread closed by any chance?

    • whooah1979 on 22/04/2017 - 16:47
      +10

      a shit customer

      it's not cool to be called that until we know more about op's demands.

      op hasn't said what they want hn to do, but rather asked what their rights are.

    • spackbace on 22/04/2017 - 16:50
      -2

      You know there's a reply button under the comment itself yeah?

      Why would I need to get the thread closed? Wtf does that achieve?

      Anyone who's worked Customer Service knows just from reading the original post that the store is doing what they can. Who knows who's at fault between Harvey Norman online and the store itself, but there's obviously been a delay in the store getting the order, so they sold out… That's an easy situation to grasp right?

      So the store has now arranged to get the tv, but due to OPs limited availability, he/she is making it into a big deal, when it doesn't need to be.

      It's a molehill, not a mountain.

      • outlander on 22/04/2017 - 17:13
        +1

        You know if you stack enough molehills in the same area, they become a mountain?

        • spackbace on 22/04/2017 - 17:34
          +3

          And that's how anxiety starts :P

      • Axelstrife on 22/04/2017 - 17:53
        +14

        "but there's obviously been a delay in the store getting the order, so they sold out… That's an easy situation to grasp right?"

        Bullshit since he got confirmation for pickup the store clearly got the order and confirmed ready for pick up then they sold off a already sold item.

      • wormeatdog on 22/04/2017 - 22:29
        +8

        It's enough to annoy OP cause this is Ozbargain and they just lost 90 minutes of petrol money because of Harvey Norman's mistake.

      • callum9999 on 23/04/2017 - 19:24
        +5

        I've worked in customer service - the store is clearly doing just about the minimum amount it can get away with… If you see this as them going all out I'm glad I've never had to deal with your customer service!

        • spackbace on 23/04/2017 - 20:22

          What's the alternative besides giving the customer a free upgrade…?

        • callum9999 on 23/04/2017 - 21:52
          +8

          @Spackbace: A discount. A voucher. A reduced price upgrade. A free upgrade (I was going to say I have no idea why you're excluding that option, but seeing your customer "service" attitude that's no surprise!).

          While it's a concept that seems foreign to you, when a company has inconvenienced and potentially left a customer out of pocket, those with good customer service will seek to make up for that loss - not just scream "well we're gonna send a TV to your empty house some time next week, how dare you suggest that isn't impeccable service - you should be thanking us you sh*t customer"…

        • spackbace on 23/04/2017 - 21:55
          -7

          @callum9999:

          A free upgrade (I was going to say I have no idea why you're excluding that option

          You lost me there, you obviously didn't even read the comment you were replying to

          besides giving the customer a free upgrade…?

          Maybe practise your reading and comprehension skills before attacking my supposed customer service skills.

        • callum9999 on 23/04/2017 - 21:58
          +4

          @Spackbace: I did read the comment and nothing I've written conflicts with that. It seems you don't have a complete grasp on the English language…

          Unless you're saying that they SHOULD have offered a free upgrade? Though that would be nonsensical given your previous tirade about how they're doing all they can.

      • dutchcakes on 23/04/2017 - 22:11
        +1

        I want a TV delivered on Monday, when I am home and free. I'm busy the next few weeks, inspecting rentals and getting my wedding planned. So I sure as hell am not going to sit around at home all day on Saturday waiting for them to "maybe" deliver a TV. They said they can't confirm a delivery date until an hour before. I told them I want prioritized delivery and that I don't care whether it's my tv, or one of equal value (RRP not sale price), they told me to stop being ridiculous.

        But the whole reason for me choosing click and collect and not the free delivery is to avoid this exact scenario, having to plan around their time frames. I went out of my way to get it, so I feel they now need to go out of their way and make up for screwing me around. Their standard procedures went out the door as soon as they stopped following their standard procedures for sales (by selling my TV).

        So excuse me for having limited availability and making this an issue, but I tried to avoid this scenario. I did what I could, they made this an issue.

        • srnoz on 24/04/2017 - 09:08
          +5

          Mate,

          You don't need to excuse for anything. You don't need to explain your unavailability. No one should be judging personal circumstances. Some sales mined folks commenting you as a shitty customer is pathetic. Probably they haven't so far felt the feeling of wasting time to drive expecting to pick something that you have already paid and it is not available when you arrive. You are being treated as if you are trying to take advantage of the situation. Your demands are reasonable. I would expect the store or the online team to offer you at least 5-10% of store credit for wasting your time. But HN wouldn't do that. At the least, they should have notified you when they sold it to another person.

          Item is paid for click an collect which is a service offered. Notified it is ready for pick-up and it should be available to pick-up until you pick-up unless a deadline is provided. They shouldn't be selling it to someone else unless they are certain to stock back immediately.

          BTW, have you spoken to their online sales team? if you are lucky and some sensible folk answers your call, you may get a priority delivery. Try your luck. See whether you can write on their Facebook if you got time.

        • dutchcakes on 24/04/2017 - 10:41
          +3

          @srnoz:

          Thanks srnoz,

          Sometimes you just need to hear someone say "it's unfair, I feel for you". We're all human :P

          Anyway, resolution sorted. After 3 different people, I finally got hold of someone who could help. Got a call from the delivery driver today about a dedicated delivery arriving shortly (did have to cancel a doctor's appointment for it). I'm happy with that, getting the product I paid for, nothing more and nothing less.

  • secondstory on 22/04/2017 - 17:04
    +5

    Ask if they can deliver to - and hold it at - the store location you were originally trying to pick it up from?

    If they are delivering it anyways and the store was supposed to hold on to it for pick up originally, I don't see why this wont work. Since they mistakenly sold it I would think they would be okay to do this much at least.

    (Although, you will have to hope they don't sell it accidentally again)

  • trustnoone on 22/04/2017 - 17:25

    Had something similar happen to me, kinda an annoying move in my opinion. But as others are saying, theres not too much you can do really, I'd personally ask them to send it to a closer store for easier pickup, or else you might be able to send it to a newsagent, post office or mates place and pick up from there?

    Also if your going to end up having to wait 2 months, might be worth checking out other stores (JBHIFI and the likes), I notice the Hisense TVs seem to go on sale fairly oftenish.

    • whooah1979 on 22/04/2017 - 18:40
      +4

      newsagent, post office

      Shipping a 55" tv to a newsagent or a lpo asking them to hold it is pushing it.

  • Diji1 on 22/04/2017 - 17:54
    +6

    Just ask for a refund.

    • sparkles on 22/04/2017 - 19:01
      +5

      This. You now have a receipt you can use to price match at other stores. Get a refund and get it elsewhere.

      • dutchcakes on 23/04/2017 - 22:12

        What if HN have now discontinued the TV?

  • Onysius on 22/04/2017 - 17:56
    +4

    I would've just said, "If you can't give me the TV (that I had already paid for) today, I'll take a refund instead."

  • John Kimble on 22/04/2017 - 18:17
    +4

    Ask for a discount or to throw in free stuff? Eg wall mount or speakers, etc

    I know it doesn't solve the problem of pick up/delivery, but it's a bit of compensation if they agree?

    • whooah1979 on 22/04/2017 - 18:43

      Ask for a discount or to throw in free stuff? Eg wall mount or speakers, etc

      Op already got a $400 discount.

      Op could ask but don't be offended when they say no.

      • John Kimble on 22/04/2017 - 18:53
        +1

        Yeah I know, but maybe if he explained inconvenience of not getting his paid for item when he expected due to their error and the effort to arrange someone to stay home for him because he can't get off work or will have to take annual leave to be home for a second delivery, they might offer something as a gesture of good will even if they lose money. Obviously they have no obligation to, but as you said, can't hurt to ask.

  • pais on 22/04/2017 - 18:36
    +10

    Where do I stand from a consumer perspective?

    Your standing is that you're entitled to a refund or to wait. Seriously?

  • Savas on 22/04/2017 - 19:35
    +4

    They should deliver it for free

    • MITM on 22/04/2017 - 21:14
      +2

      …but that's not convenient to the OP.

      So the TV was resold, HN can't rewind the clock.
      Your rights are:
      1) wait for another to be delivered to the store for you to collect at your convenience (hold the store manager responsible not to resell it again)
      2) ask for a refund and vote with your feet - but chances are you got your best deal at HN.

    • theguru1 on 23/04/2017 - 08:55
      +1

      Free Delivery was part of the deal but this did not suit the OP.

  • ATangk on 22/04/2017 - 21:49
    +1

    What else are you doing the rest of the time? Have it delivered to work possibly?

    • dutchcakes on 23/04/2017 - 21:58

      Work in the CBD… Don't see myself public transporting a 55 inch home on the bus :P

      • ATangk on 23/04/2017 - 22:38
        +1

        Sick Day then?

        • dutchcakes on 23/04/2017 - 23:16
          +1

          I haven't taken a sick day in my professional life and I'd like to keep it that way

        • mousie on 24/04/2017 - 10:15
          +5

          @dutchcakes: Trolling Ozbargain is a productive use of work time instead.

  • AlienC on 22/04/2017 - 22:24
    +1

    You stand on your head as a consumer and sit on the toilet as a producer.. yes I just said you make profanity.

  • wormeatdog on 22/04/2017 - 22:43
    +1

    In your position, you can't really do anything as mentioned by Harvey Norman.

    Since you've purchased the TV online with the intention to pick it up, you should always expect that there is some risk that the store might have unexpectedly run out of stock as this does happen every now and then for online purchases.

    It's happened to me before a couple of times before, especially during sales for high demand items…

    • dutchcakes on 23/04/2017 - 22:14

      Surely they can notify you before you waste your time going out there? Or they can monitor stock, realise they're in deficit and organise the stock transfer earlier, and notify me of whats happening.

      That's the MINIMUM I would expect. Time is the only thing we can't earn more, so don't go wasting mine.

  • nubzy on 22/04/2017 - 22:46
    +5

    I've had two terrible experiences with Australian retailer in the past week. First one was Supercheap Auto who sent a click and collect confirmation, drive 30 mins to pick up, guess what, it is not there and the staff goes searching for 30 minutes. In the end got a refund before being upsold to a more expensive product, but wasted over half an hour in the store and held up other customers at the checkouts.
    Also placed an order from Kenwood, receive shipping notification, tracking number doesn't work but I thought eh it might need a few days due to the public holidays. Rang them up almost a week later, they tell me it is out of stock and it was never sent! No apology, no offer of an alternative product. If we hadn't called them they probably would have kept the money. They can't even be bothered to respond to my email about their pitiful service and stock management. Totally USELESS.

    This level of incompetence is all too common with Australian retailers and yet they complain about big players like Amazon and others who have an understanding of what good customer service is, and how to deliver products at a fair price. They deserve to fail..

    • Tidy on 23/04/2017 - 03:04
      +7

      Wait until Amazon hits Australia. Retailers are going to be in for a big shock.

      Things are definitely going to change… although many retail staff are going to be losing their jobs :(

      • cwongtech on 23/04/2017 - 22:12
        +2

        although many retail staff are going to be losing their jobs :(

        Only the incompetent ones.

  • sillyguy on 23/04/2017 - 00:26
    -4

    Either get a refund or wait and find the time for the delivery. What else do you want them to do? A discount perhaps since they accidentally sold your TV to someone else?

    Just curious if you're never home why bought a TV?

    • dutchcakes on 23/04/2017 - 22:30
      +5

      You do realise there's this thing called "night"… it's time when no one works (including me and delivery drivers)

  • ireadtermsofuse on 23/04/2017 - 00:27
    +3

    Bikies

  • msmhw on 23/04/2017 - 08:54
    +13

    dutchcakes
    Member Since
    08/10/2014
    Last Login
    16 hours 23 min ago
    Statistics
    1 posts / 3 comments
    Location
    Melbourne

    is this another post where op tell a problem and never reply in the comments and ozbargainers fights around?

    • PJC on 23/04/2017 - 11:08

      There have been a few of those lately.

    • cantstanzya on 23/04/2017 - 12:50
      +2

      Didn't + vote on the tv deal either. Pet hate of mine on ozbargain. Comments on popular deals stating they purchased product with no green plus sign really grind my gears.

    • dutchcakes on 23/04/2017 - 22:32
      -1

      Settle down… I've only been using OzB for a short period. The "join" date doesn't mean I've been using it since then ;)

  • grasstown on 23/04/2017 - 09:11

    Harvey Norman should hand over to you that tv that they don't have

    • HeWhoKnows on 23/04/2017 - 16:29

      Wait a sec. I will just wave my magic wand.

  • Grayfox on 23/04/2017 - 09:16
    +6

    This is starting to look like whingepool more and more, everyday.

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