Telstra NBN - Seperate Buisness and Private Lines

sambo56 on 26/04/2017 - 14:37

Hello,
I'm posting this on behalf of my Neighbor who is having a little run around with Telstra.
He currently has 2 PSTN services terminating into his house. One is a Private home line and the other is a Business line paid for by his employer. He needs to move over to NBN (FTTH) very soon to avoid being curt off and wants to replicate the same arrangement which is two separately billed phone lines.

He contacted Telstra business who said they can only deal with business lines and refereed him to Telstra Residential for the private line. He then contacted Telstra Residential who can help him with his private line and referred him to Telstra Business for his Business line. He is having trouble finding the right person/place in Telstra that can deal with both his requests which is to have 2 separately phone billed services (as he currently has).

Any advise to get both phone services transferred over to NBN is appreciated.

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Comments

  • sane on 26/04/2017 - 14:51
    +1

    Can he not move both numbers to separate VoIP services and just connect into them via an NBN connection (for which I suggest not using Telstra)?

  • ESEMCE on 26/04/2017 - 15:07
    +2

    If I were him I'd transfer the Residential line to NBN and leave the Business line as POTS until he is forced to change it (18 monhts after NBN goes live).

    As above, switching to NBN means transferring voice to VoIP.
    There's currently reliability issues with some modems dropping VoIP and requiring a reboot to pick it up again as well as general reliability issues with FttN NBN.
    I'd want to see that my FttN and modem is reliable before making the switch. If the residential line is buggy, better to have flaky residential service than a flaky business service.
    There is also cost to re-wire any phone extension points in the house to be internal only, terminating at the modem/ATA..

    Could get both lines transferred across or just one and have the business line connected by a standalone ATA (or even the residential line connected by standalone ATA to the Business line.

    • sambo56 on 26/04/2017 - 16:19

      Their cut off date has passed.

      Discounting any Data, the basic carriage feature of the NBN is that it needs to offer an NBN replacement for PSTN services however….
      NBN activate only 1 of the 2 UNI-V ports. So technical solutions can only be 1 Analog out of 1 UNI-V port and another out of a router, or both out of a router or use A Telstra T-Biz solution.

      Theoretically a provisioning solution should be straight forward. Probably cant use different retail providers - Even using the same provider, splitting the bill for each service appears to be the biggest issue. Problem is that provisioning starts with a billing arrangement.

      So I guess there are a lot of what if's.. Has anyone been in the exact same position - Transferred 2 Telstra PSTN services with separate billing to NBN and kept the split billing arrangement?

      • ESEMCE on 26/04/2017 - 20:47

        He's on FttP? Just assumed he was on FttN!

        Get the business added to the Uni-V port with one company, then get VoIP modem with WAN port to run the home phone (or a separate ATA) and route the home network.

  • [Deactivated] on 26/04/2017 - 15:13
    +1

    I have 2 lines coming to the junction point on the side of the house
    one is a PSTN line
    one is a NBN line

    He will need to get telstra business to migrate the business line over to NBN
    and will need telstra residential to migrate the private line over

    its not hard.

    • ESEMCE on 26/04/2017 - 15:28

      It'd be interesting to see if you can sneak another provider's service (separate ATA) onto a "phone only" Business line..
      Is it actual internet or is there some funky routing going on to restrict your Internet access to Telstra's SIP server only?

      • [Deactivated] on 26/04/2017 - 15:48

        im sure you could churn the PSTN line to another provider and pay the minimum for the line rental for it

    • sambo56 on 26/04/2017 - 15:53

      They cant speak PSTN anymore as cutover date has passed.

      If indeed you still have a PSTN line and a NBN (FTTN) line termination on your junction box, that arrangement will soon come to an end as the Government agreemnent is that PSTN and lower end ISDN services will cease once NBN is connected to premises.

      Yes it shouldnt be hard, but its Telstra who are making it difficult to transfer both services.

  • Baysew on 26/04/2017 - 15:59

    So what is the issue of "Telstra Residential who can help him with his private line and referred him to Telstra Business for his Business line"?

    Seems like contacting two separate Telstra departments , they will end up with "two separately billed phone lines"

  • triviums on 26/04/2017 - 16:29

    I seriously don't see the problem here, just contact telstra like there 2 different accounts.

    I used to have 2 separate accounts with telstra for the same business address and I would always contact telstra as if they were 2 separate accounts.

    Am I correct to assume that your neighbour is trying to get both transferred to NBN through one person? If so, that's not possible. There are premium infrastructures that only business customers have access to (e.g DOT), so you won't be able to find someone who deals with residential inquiries who knows about DOT and you also won't find someone in the DOT department who has been trained specifically for business customers who knows how to deal with residential inquiries.

    Just tell your neighbour to transfer each services to NBN one at a time and your neigbour will get 2 seperate phone bills.

  • sambo56 on 26/04/2017 - 16:49

    Ok thanks, giving up on one organization being able to migrate both PSTN services at the same time. Consensus appears to be to stagger the applications by applying to migrate one line now, then the other a short time later. Both using respective ownership details to create 2 different accounts.

    Not familiar with current Telstra router/gateway equipment. Trying to keep it simple and rather not use ATA's. If there are choices, any suggestion what my neighbor should ask for?

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