Unable to Send Messages When Using a VPN (Even for 'supposedly' Sydney-Based Sever)

merivetio on 18/05/2017 - 16:17
Last edited 18/05/2017 - 16:17

Hi,

I'm a recent VPN subscriber trying to use it for all my internet traffic, and it seems like I am unable to send messages to other users because I'm an "overseas user" when using the VPN. This is despite trying the 'AU Sydney' and 'AU Melbourne' options. It's not much trouble for me to temporarily disable the VPN to send the message, but it also somewhat defeats the premise of having all my traffic go through a VPN.

Keeping my own ideas/assumptions aside, I have two questions regarding this:

  1. What are the reason/s for not allowing users not in the same country to message one another?
  2. Would it be possible for there to be some built-in disclaimer in user-messaging threads that the parties are in different regions so that we can still message when not in the same region?
Site Discussion

Comments

  • ode1online on 18/05/2017 - 16:32

    I use P.I.A and haven't noticed an issue

  • Moderatorneil on 18/05/2017 - 16:34

    We've bypassed the IP checks on your account. The "Sydney", "Melbourne" etc. VPN addresses are actually mapped to the US via our 3rd party database.

    For everyone's future reference, just contact us via Talk with a Moderator forum.

  • merivetio on 18/05/2017 - 17:09

    Ah, sorry about that @neil. And thanks! I was originally going to ask about that mapping but wasn't sure if it was really relevant for the question/post.

  • Sunshines bright on 18/05/2017 - 21:07

    Not related to OZ bargains that I know of, but my partner purchased a VPN subscription from Windscribe a few weeks back and he has noticed that when it is on he is sometimes limited on accessing some internet sites and even playing an online game we like to play. Once he even had issues accessing his google email.

    Wonder it this is typical or not?

    Seems that it occurs less if he uses Australia as his VPN location but it still occurs. Some countries are really bad at allowing access to sites using the VPN.

    We almost wonder if getting the VPN was worth while.

    • rompastompa on 18/05/2017 - 21:14

      You could be sending more data via VPN (sending encrypted data), and additionally sending data a further distance to their servers. There are some VPN providers that compress data (like Wangle) which may increase speeds/performance.

      If you know the IP of the server, try pinging it and see what the latency is. If it's like 400ms, it's easy to see why sites will not be responding.

      • Sunshines bright on 18/05/2017 - 22:04

        not sure exactly what you mean saying "sending more data", and
        are you suggesting it is a speed issue, as in what appears to us as no access is actually just very slow? not sure that is the case, as we get screens saying we do not have access to that web site or a black screen or error messages.

        thanks for the advice

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