Steam/Valve seems to have built that good guy image in many parts of the gaming community. In fact, regularly within the gaming deals here a lot of people defend Steam (even over GOG who provides DRM-free games) and appear to disregard the fact that it is a strictly controlled DRM system with one aim only, namely to generate as much money as possible with as little effort as possible. Doing so Steam exploits creators and developers by increasing the cut they take from sales of games, items, workshop creations etc.
The latest article by Tim Colwill of Polygon neatly summarises Valve's past actions and behaviours:
While I think Polygon is Microsoft owned and one could argue there is a conflict of interest I believe the article is quite unbiased and everything stated in there can easily be verified with a quick internet search so from that perspective it is unbiased a the author does not state anything that is not true or verifiable.
What do you think? Is it time that action is against Steam to ensure a more pro-consumerist and consumer-friendly attitude, maybe by breaking it up or regulating it strictly (as happened to the telecomms sector in the US previously)?
Do you think Steam should be left alone and be allowed to do as they please?
Do you think the good guy image they want to portray and have somehow managed to portray is deserved or rather sneaky and double-faced given that they tried to disguise things they were legally obliged to do as being an action they chose to do on their own (such as providing refunds which they were forced to do by law suits in Europe and other places) and then sold them as being pro-consumer (when before they tried everything the get out of their legal obligations).
Did you know about all the bad things Steam has done? If not, has the article and knowing those things now changed your attitude and approach towards Steam?
In short and in Tim Colwill's words: "Is Steam a cold and corporate beast, a textbook rent-seeker that is profiting from both hostile practices and a bizarrely customer-supported near monopoly on PC game sales?"