Today morning while checking the Opal statements, I noticed yet another tap-on not been recorded. As always, called the customer care and being disconnected after the rather long IVR options, gave it another shot, and whoa! there I am!
I'm sure on the day of the no tap-on, I did a tap-on and the gate opened to let me through. However the customer care agent was insistent that it is my problem as apparently they did not get a faulty reader alert! Being an IT guy, for a moment I thought he was intending me to find out why the system did not record the swipe despite letting me through. Pictured myself as the production support guy doing RCA in Sydney Trains :D
After couple of minutes of negotiation and pointing out the facts - about my regular travel history between these stations, he reluctantly agreed to do an adjustment. While at it, he also pointed out that it is my third instance of no tap-on/off since OPAL has been in place, and hence they won't be adjusting the amount for any more of such cases as the lifetime limit is 3! So I asked him the way around as it clearly is not my issue, and his response - "Get another card!"
I wanted to ask him where this is documented. Also wondered about the error rate for these systems which are not mission-critical, but had a conf call and disconnected the call.
What do you guys think about this and any idea on this lifetime limit of 3 adjustments?
I could understand 3 in a yr if a fault is not detected but 3 in a lifetime that's impossible.