NBN - Making The Switch Query

Hi all,

We are currently renovating our property and have no landline or internet connected. We received a flyer in the mail stating that impacted services in our area will be switched off 30/05/2017. On the NBN website, it states:
"Your address will be connected to the nbn™ network via nbn™ Fibre to the premises (FTTP). You need to contact a provider and choose a new plan that suits your needs, as you won't be automatically connected to the nbn™ network."

As we won't need any internet for at least another few months (until renovations are completed), do we need to get NBN connect before the date above? If this is the case, can we just get the NBN box installed and join a contract once we need the service?

Or can we just leave it as is and get the NBN box installed at a later date? If so, will there be extra charges incurred? We read somewhere that if it is not installed by a certain date that it will cost >$1000 to install, but we aren't sure if this related to the cabling they do on the street and can't remember where we read it.

Tried to call Telstra and Optus, both calls were answered by offshore in Manila. Telstra said there's a $59 installation fee. On their website, it says $240.

Ideally, we don't want to be paying a monthly service fee for something we don't need but if this fee over the course of a few months works out cheaper than the extra install fee at a later date; we would of course choose the first option.

Thanks in advance.

edit: also called NBN but they said that after it has been installed in our street, we need to direct our questions to RSPs.

Comments

  • I was forcibly switched a couple of months ago. Get about 3 outages every week now. It's been a downgrade.

    • +2

      Yup. Same.

      I made the switch to NBN and it was so bad I asked if I could go back to ADSL just to get told to toughen up :-(

  • NBN support completely useless

  • +1

    Thankfully NBN will not be here for a long while. Very happy on Telstra cable at 100/2. Sounds like quite a few teething issues with NBN..

    • Im scheduled for Oct - Dec. Shame because my telstra cable is really good at the moment too. Hopefully most of the issues are gone by then

  • We have heard many complaints about NBN and how often it drops out but unfortunately don't have a choice!

    Can anyone help us answer our query in the post?

  • Consider signing up with MyRepublic on the $60/month unlimited 100/40 plan (12 months). Some people have been unhappy (they save money on service), but it's been great for me. That price supposedly ends this month. They will not charge you a connection fee, and the modem/router is $1 (and it's a good one). This way you can get your NBN box installed without big upfront costs or a long contract.

  • +1

    AFAIK Shouldn't make a difference when you sign up. IF the NBN are going to charge you "New Connection" or "Subsequent Installation" fees they will do so at any time (IF new development, subdivision, never had landline at address etc).

    If worried I would call up up a decent ISP with no ISP connection fees and ask them the question (Aussie Broadband / Skymesh)(ask them the Service Class for your address while you are at it).

  • Not advice, but just jealous that you can get FTTP, mine's scheduled for FTTN next year and seeing how my ADSL is flapping around 5mb on speedtest, I dont have much high hopes for FTTN :(

    and I thought the NBN boxes for FTTP were automatically installed? My parents got a notification one day that someone was installing a box outside our house and then one day it was just there, not something we organised / paid for externally.

    • +1

      You are not missing out on much. My nbn runs like poo during peak and I've had a few outages. At least the old adsl connection was stable and maintained its speed.

      • aww, before NBN, their (parents) speed test wouldnt even get past 3mbps (sometimes it was 0.3mbps) that was very painful, couldnt even load webpages/facebook. But now they get about 18-22mbps (we pay for 25), i guess it depends which area? Feels a bit sad that my parents internet will be loads better compared to mine haha

      • I assume your uploads are fine during peak times, if they are it's cvc congestion and is a problem due to your isp not paying for enough bandwidth for their customers. Not a direct issue with the line.

        • This statement is correct. A lot of people complain that their NBN is slow and it sucks but in the majority of cases it has to do with the RSP they have chosen. If you go for TPG or one of their subsidiaries (iiNet, Internode, etc) you are likely to experience performance issues because they haven't paid enough for CVC. Anyone choosing an unlimited data provider is almost certainly going to run into congestion issues. There is no way a provider can offer unlimited plans at low prices without cutting corners. Have a look at the MyRepublic forum on Whirlpool .. full of complaints about congestion and poor service. It doesn't help that NBN Co. charges so much for CVC, and that it is difficult for the consumer to accurately gauge which companies are or are not purchasing enough CVC.
          There are cases where you will genuinely encounter performance issues that are not due to your RSP not buying enough bandwidth. For example, FTTN .. the longer your line is from the "node", the less speed you will get. However, you are guarenteed at least 12 Mbps in the first 18 months, and then at least 25 Mbps after that. Admittedly crappy minimums but most people will get speeds much faster than this though and there are ways that you may significantly increase your maximum speeds (ie fixing your internal phone wiring). There are also congestion issues with some fixed wireless towers.

  • To the Op … that information is just telling you that FTTP is (or will be) available in your area. You don't have to sign up or pay for anything at this stage.

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