Flights booked with Singapore Airlines. Changes to flight times.. Do we have any rights?

Booked flight with Singapore Airlines (through Bestjet) in February Mel-Frankfurt-Singapore-Dublin. In the space of a week they have changed the outbound flights leaving 15 hours later than originally scheduled which now has us arriving the following day in Dublin (Xmas eve). They've also changed the flight time of the first return flight out of Dublin which now leaves 6 hours earlier but we now have a 6 hour stop over in Frankfurt and an 8 hour stop over in Singapore.

The flights are now going to be a major pain. Do we have any rights in this situation?

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Comments

  • +2

    They will probably give you the chance to cancel them if you ask but it really depends if there's any other cheap option available to you.

    Edit: I'd call Singapore Airlines first, they might try and fob you off to Bestjet which would be more of a pain in the arse to deal with but just state you don't accept the changes and you'd like a refund. If they question it or state the rules don't allow mention that as the destination is in the EU, EU consumer rights apply. If that doesn't work try sorting it with Bestjet, if not then there's multiple lawyers online that deal with specifically EU aviation regulations and should be able to sort it on your behalf.

    • i had a similar situation where singapore airlines moved my outgoing flight 9 hours earlier (which was fine) but they didn't remove the original flight. so I had 2 flights on the same day bris->singapore. rang SA and asked if they could just cancel the later one (I had already agreed to earlier flight) they said I had to go through expedia as they couldn't do it. rang expedia and 15 minutes later it was sorted.

      some airlines have a bail out clause if they change the flights on you.

      check out ARTICLE 11. REFUNDS

  • I had a similar thing happen to me, I called the airline and was able to move the flights back to the way they were originally. It wasn't that the flights had changed times, it was just the airline moving me into a different flight to suit them, this can be an automated thing that can be reversed. I'd give them a call.

  • +1

    Why did the airline offer as a response to your query?
    I mean… I'm assuming you've asked them already to ascertain if you can find a suitable resolution…

  • Thanks all for the comments. Yes you are right SA do not want to deal with me and fobbed me off to Bestjet. Bestjet said they can ask the airline to fly us out a day early which will suit better so I'm waiting on confirmation that this can be booked. I think the other changes we will just have to suck up. Have search Kayak and flights are way more expensive than what we originally paid with SA so cancelling and booking with another airline is not really an option.

  • February? Why do people always book for early?

    I flew to Singapore on Tuesday and just booked the flight on Sunday.

    Unless it's a super special, I don't get it

    • +3

      I take it you've never tried to book a flight to Europe at Christmas then.

      • Christmas in is December, these flights are in February.

        You're right, I have not. I usually fly around Asia and the Americas.

        • +1

          They booked the Christmas 2017 flights in February 2017.

        • @jjjaar:
          Should have spent more time reading, less time trolling

    • Flights have got up $3K already (same flights) since we booked. You never book Xmas flights to Europe last minute and yes I've booked several times before.

  • I believe I read it somewhere that they allow to change your flight few hours difference depends on weather its domestic or international, if it's exceed that limit then they have to compensate passenger, you should google it,

  • This happened with my in-laws tickets on Malaysia Airlines, being the crappy airline they are, they rescheduled flights in such a way that the connecting flight from KL left 2 hours before the onward one landed in KL! The travel agent couldn't help and suggested that we had to follow up with MA. They did horse around trying to push us back to the agent and all the usual blah blah and finally agreed to fix it.

    Be persistent with SA and get it changed. But, if your flights aren't until xmas, there are chances that it might get changed again.

  • I had a flight change by ~5 hours with Delta between Mexico and the US. I could change it to pretty much any other free of charge. Used it as an opportunity to re-route to a better time and maximise my status credits.

    Give SQ a call and see if you can choose a more convenient flight to switch to.

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