So, I had a Platinum Debit card with Commonwealth Bank which was due to expire on 05/17. I get an email notification to activate my new card. Then I get an SMS too so I wait. I waited more than 3 weeks but my card doesn't arrive and I go to the Commonwealth Bank branch in Perth city to find out what's going on. I tell them the situation and the staff member says that I've been waiting too long. She says that I should cancel my replacement card and get a new card. So, I do. She says that it should arrive in 5-6 business days.
A week or so later, I get the card that I was initially supposed to receive but I can't activate it anymore because it has been cancelled. I wait for my new card. Nothing. More than a week has passed. I go to the bank and ask what's the status. I tell them that I haven't received any activation notifications. My app hasn't told me that a new card is awaiting activation. The guy says that I should cancel that card and get a new one. He says that my current card will expire in a few days so I should cancel that too to help get my newer card sooner. So, I do it. He says that the new card should arrive in 5-6 business days.
I wait around 8-9 days. Nothing again. No activation notifications. I am now getting payment failed notifications from my gym and Alinta Gas (because they're both tied to my debit card). I go to the bank and tell them everything. The guy says that it should be on its way. I am furious. I tell him that my payments are failing and can he double-check? He does and tells me that my new card isn't coming. He says that by cancelling my card the first time, it removed me from the Platinum list and that I can order a new normal card. Then, when I get it, I can be on the list to order a Platinum card. Now that enrages me further. I told him that I work Monday to Friday. These days, I literally don't have time to call every company and get them to change my card numbers and then change them AGAIN when I get my Platinum card. Why can't they issue a Platinum card straight away? Some companies don't even allow me to set up a direct debit from my bank account (looking at you, Alinta). I've told him that my payments have failed. If this affects my credit score, I will be furious at CBA because none of this is my fault! He apologises, gets the manager who doesn't help me much either. They tell me to file a complaint and that's all they can do. They order me a normal debit card and I'm so angry that I can't get a Platinum straight away.
This is literally causing me a lot of headaches and inconvenience. I'm worried that my credit score is being affected because I can't pay due to CBA's fault. I filed a complaint with them and in the request part, I asked that they call me straight away. That was last Friday and I still haven't been called back. Guys, is there anything else I can do? I'm furious at them and worried about my credit score. What do I do?
Debit card doesnt affect credit score..
That's very unprofessional on their part. If you want to stay with CBA then just have to wait I suppose.
There are many other banks that would love your business.
Get a credit card too.