Has anyone ever experienced this?
I signed up for a bundle at my new house, I only really wanted decent ADSL connection, but the seamless connection to NBN sounded okay anyway for a similar price to the ADSL plan.
So I sign up and then they need my previous phone number, I don't know this cause I just moved in real estate dont help, so i buy a phone snd plug it in. Luckily it works and gives me the number so that means the cheapest phone line activation, all good so far.
So 2 weeks since I applied for the connection I get an email saying bad news no ports available, goon news is we will keep looking and check up in a few days. To me thats just bad news.
In the past 2 weeks ive had like 7 phone calls and 10 emails saying everythings going sweet and them trying to push a mobile phone plan on me, got annoying after a few calls.
So I call up to cancel; because they have no idea how long a port is going to be. They make out like theyre doing me a favour letting me off after wasting 2 weeks of my time and about 2 hours on the phone in total.
Then I get a bill for 60 dollars to connect the phone, i call up and ask them to waive it seen as they cant provide the service I wanted, they apply a ticket to the request then 2 days later i get a txt saying it was unsuccessful.
I dont want to pay the bill because theyve pissed me off. Am I being unreasonable? Is this the way internet operates? Have I been lucky previously to have a service delivered no problems?
Is it unreasonable to want to cancel when "great news our NBN ready plans are available in your area!" Isn't strictly true.
To me this seems so backwards surely you would have an idea from previous customer applications in the area that there may be an increased risk of port non-availability.
TLDR
apllied for internet
No ports available
Canceled application
Charged for phone line connection
Dont want to pay them a cent
TPG?
Same happened to me when I moved house 2yrs ago with adsl. They messed me around for weeks, sent the modem to the wrong address and generally wasted my time. They also put me on some sort of wait list and advised I would get a port within days, but that was nonsense.
Went with iinet and they had the landline up in the same day with adsl shortly thereafter. I never got a straight answer from tpg as to what went wrong as every time I called they told me something different.