I Need Some Advice on an Order That I Cancelled Recently

triviums on 29/06/2017 - 11:30
Last edited 29/06/2017 - 11:31

I recently made an order for some custom fitted equipment and have since changed my mind. The business I did this through asked me to make a 10% deposit when I ordered the equipment.

They recently sent me a invoice for an amount slightly less than the deposit and are saying that their supplier is asking to be paid that amount.

Isn't the whole point of asking for a deposit from a customer to ensure that you don't loose any money if the customer cancels?

Isn't it their fault for not asking for a larger deposit?

Should I pay?

Electrical & Electronics

Comments

  • KitchenSink on 29/06/2017 - 11:32

    What are the terms and conditions of the custom order for cancellations?

    • triviums on 29/06/2017 - 11:39

      The only thing in their terms & conditions that is related to cancellations is that you loose your deposit if you cancel.

      They also say that if you do not pay the full amount within 30 days the order will be cancelled and the deposit will be lost.

      • KitchenSink on 29/06/2017 - 11:55
        +1

        Well in that case, they should have your deposit then and you shouldn't pay anything extra. Have you tried calling nicely and stating the terms and conditions?

  • garetz on 29/06/2017 - 12:15

    Of course you do not pay, you agreed to a 10% deposit, if they are trying to change it after the fact, they are changing the terms and conditions after the fact. Ask for a refund and cancel it.

  • bobbified on 29/06/2017 - 13:20

    Are they:

    1) just sending that invoice to justify your loss of your deposit?

    2) Or are they actually asking for you to pay that invoice (in addition to the deposit you made previously)?

    If it's (2), then I wouldn't be paying anything extra.

  • Tee Rex Arms on 29/06/2017 - 17:17

    Am I missing something here? Hasn't the OP stated the invoice is LESS than the deposit? So they aren't losing any extra money??? Or is this an additional charge on top of the initial deposit?

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