Samsung Galaxy A Tablet Connection Problems

patthecat on 29/06/2017 - 15:07

Hello, please help

I brought my son a Samsung Galaxy A 7.0 tablet and am having problems connecting to the wifi at our house.

Our ISP is iinet and we use their router which has two id's, one for 2.4Ghz and the other for 5Ghz. The Samsung device can only see the 2.4 ghz option in the available networks and it keeps dropping out.

Most of our other devices seem to connect to the 5Ghz option and rarely seem to drop out. As a test I used our phone as a hotspot and could connect the Samsung to that ok.

Any ideas would be much appreciated, please excuse lack of technical knowledge and language, I am technically challenged.

Cheers

Internet

Comments

  • Fergy1987 on 29/06/2017 - 15:14

    I'm with iinet too and my Galaxy S4 connects to my 2.4ghz network and constantly drops out and reconnects straight away. Are you using an iinet provided router? I didn't have any issues with this until I signed up for NBN and got their free router to replace my old Billion.

    • patthecat on 29/06/2017 - 15:18

      Yes I am using their free router, only having trouble with the Samsung though, it sometimes reconnects straight away but earlier could not see any available networks for ages. Hopefully someone can help us both then!

  • KitchenSink on 29/06/2017 - 15:21

    Sounds like you have interference on the wifi - can be from microwave ovens, cordless phones, wireless devices like mice and keyboards, bluetooth speakers, earphones etc etc. Its not the ISP dropping out.

    Lots of devices use the same frequency - 2.4Ghz because its not regulated, hence free to use for most devices. So much that lots of devices use it and now its saturated.

    You could either move the wifi router to a different location away from the devices mentioned above and see how it goes or move closer to the wifi router
    Try changing the channels on the wifi router to 1, 6 or 11.

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